Dish DuoDVR ViP 722k User Manual

There may be a problem with the 
multi-dish switch.

Check the coaxial cables and their connections to and from the 
multi-dish switch. Make sure that all required cables are in place, 
and check that all cable connections are tight and dry (for 
outdoor cables). Run Check Switch as described on page 123. If 
this does not work, call the Customer Service Center at 1-800-
333-DISH (3474) for help.

Heavy rain, snow, or cloud cover 
may be interfering with transmission 
of the satellite signal, or there may 
be other interference.

•

Note the local weather conditions. Remove any snow or other 
debris which may have collected on the satellite dish.
Make sure that the satellite dish has a clear line of sight to the 
satellite. Check whether branches or leaves have grown into 
the line of sight.

•

Make sure that the satellite dish is aimed at the satellite. 
Check the strength of the signal using the 

 

as described on page 123. Consult your installer to re-aim the 
dish, if necessary, to obtain the strongest possible signal.

The wrong type of coaxial cable may 
be used in the system, or the cable 
run length may be too long. There 
may also be a problem with the 
multi-dish switch.

•

Make sure the system uses RG-6 coaxial cable; if not, call 
your dealer or installer.

•

Check the dish-to-receiver cable run length. If your system is 
DISH Pro, it can be as much as 200 feet. If it is a Legacy 
system, it should not be more than 100 feet. Check the coaxial 
cables and their connections to and from the multi-dish switch. 
Make sure that all required cables are in place, and check that 
all cable connections are tight and dry (for outdoor cables). If 
this does not work, do the Check Switch test described on 
page 123.

The receiver may not have received 
authorization for programming yet. 
The satellite dish may have moved 
so that it is no longer picking up the 
satellite signal. The cable 
connections may have loosened or 
have moisture inside. There may be 
an interruption of the satellite signal.

•

If you have authorized the receiver (added it to your account), 
wait a few minutes to see if the message is removed. Make 
sure that all required cables are in place, and check that all 
cable connections are tight and dry (for outdoor cables).

•

Make sure that the satellite dish has a clear line of sight to the 
satellite. Check whether branches or leaves have grown into 
the line of sight. Check that the 

Signal Strength

 bar in the 

Point Dish screen

 is green and displays the word 

Locked, 

as 

described on page 123. If not, contact your installer to re-aim 
the satellite dish. If you have not authorized the receiver, call 
the Customer Service Center at 1-800-333-DISH (3474).

The receiver may not be connected 
to an active telephone line or 
broadband Internet connection.

You must connect each installed receiver to an active telephone 
line or broadband Internet connection.

Viewers in specific areas are 
prohibited from watching certain 
programs. For example, viewers 
who live close to a particular football 
stadium may be prohibited from 
watching football games that are 
played in that stadium.

Program providers specify which programs are blacked out for 
specific areas, not DISH Network.

You may have tried to tune to a 
program on a channel that you don’t 
subscribe to.

•

You must subscribe to a channel before you can tune to a 
program on that channel. Call the Customer Service Center at 
1-800-333-DISH (3474) to subscribe or if you believe this 
message was displayed by mistake.

•

If you subscribe to the channel and you see these messages, 
reset the receiver (page 122).