Datacard Group RL90 User Manual

Printer error recovery

58                    

RP90 Plus E and RL90 User Guide

Please, Power Off

The power must be turned 
off to initialize the printer.

Turn the power switch off and then on again.

Please Remove Media 
Cassette

Cleaning cannot start 
when the retransfer film 
cartridge is in the printer.

1 Remove the retransfer film cartridge. 
2 Press RESET and then ENTER to initialize the 

printer. 

3 Start the cleaning cycle again.

HR is too hot

Cleaning cannot start 
because the temperature 
of the heat roller is too 
high.

1 Power off the printer and allow the heat roller to 

cool for about 20 minutes.

2 Power on the printer and start cleaning again. 

Make sure that the retransfer film cartridge has 
been removed.

3 See 

 for instructions on how to clean 

the card feed and heat rollers.

4 Contact your service provider if “HR is too hot” 

appears on the LCD panel and you are not cleaning 
the printer.

 Jam (Hopper)

There is a card jam in the 
hopper section.

1 Remove jammed card from the card hopper.
2 Press RESET, and then ENTER to initialize the 

printer.

3 See 

Jam (Turnover)

There is a card jam in the 
turnover section.

1 Remove jammed card from the turnover section.
2 Press RESET, and then ENTER to initialize the 

printer.

3 See 

Jam (MG)

There is a card jam in the 
magnetic stripe encode 
section.

1 Press RESET, and then ENTER to initialize the 

printer. If no card is discharged, remove the card 
from the encode section.

2 Press RESET, and then ENTER to initialize the 

printer.

Jam (Transfer)

There is a card jam in the 
retransfer section.

1 Remove the jammed card from the retransfer 

section.

2 Press RESET, and then ENTER to initialize the 

printer.

3 See 

.

Jam (Discharge)

There is a card jam in the 
card discharge section.

1 Press RESET, and then ENTER to initialize the 

printer.

2 Remove the jammed card from the retransfer 

section.

3 Check that the card stacker is securely attached to 

the stacker receptacle. An incorrectly mounted card 
stacker can cause discharge jams.