Cisco Unified Customer Voice Portal 7.x CVP-7.X Data Sheet
Product codes
CVP-7.X
Data Sheet
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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Cisco Unified Customer Voice Portal 7.0
Product Overview
Cisco
®
Unified Communications Solutions unify voice, video, data, and mobile applications on
fixed and mobile networks, delivering a media-rich collaboration experience across business,
government agency, and institutional workspaces. These applications use the network as the
platform to enhance comparative advantage by accelerating decision time and reducing
transaction time. The security, resilience, and scalability of the network enables users in any
workspace to easily connect every time, everywhere, so everyone is included, using any media,
device, or operating system. Cisco Unified Communications is part of a comprehensive solution
that includes network infrastructure, security, wireless, management applications, lifecycle
services, flexible deployment and outsourced management options, and third-party applications.
Cisco Unified Customer Voice Portal (CVP) delivers voice and video self-service that are in a class
of their own. Using Cisco Unified Customer Voice Portal, organizations can provide intelligent,
personalized self-service over the phone, allowing customers to efficiently retrieve the information
they need from the contact center.
Customers can use touch-tone service or their own voice to request information with self-service,
and, if live agent assistance is requested, Cisco Unified Customer Voice Portal can transfer
information given by the customer and the call itself to the agent, resulting in a smooth customer
service experience. In addition, Cisco Unified Customer Voice Portal can support video
interactions, including self-service, queuing, and agent, across mobile devices and kiosks.
Cisco Unified Customer Voice Portal can help eliminate the clunky, one-size-fits-all menu trees
that can frustrate customers. It includes intelligent software that empowers enterprise contact
centers to deliver more relevant and personalized voice applications that exceed customer
expectations. Enhanced management and reporting software allows for centralized management
of larger, distributed deployments and enhanced visibility of self-service performance against
business metrics.
By combining the power of open standards with intelligent application development and
management software, and by providing enhanced call control, platform management, and
reporting services, Cisco Unified Customer Voice Portal gives enterprises a high-performance
solution for the contact center that can deliver world-class customer service and increase
customer satisfaction and overall business profitability.
Features and Benefits
Business Advantages of Cisco Unified Customer Voice Portal
Table 1 lists the business benefits of Cisco Unified Customer Voice Portal.