BlackBerry Research In Motion - Blackberry Life Jacket Version 5.0 Service Pack 4 User Manual
3. Click OK.
4. In the left pane, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server
4. In the left pane, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server
\Database.
5. If necessary, create case-sensitive strings that you name DatabaseName and DatabaseServerMachineName.
6. Specify the name of the BlackBerry Configuration Database as the value for DatabaseName.
7. Specify the FQDN name of the database server as the value for DatabaseServerMachineName.
8. Restart the setup application.
6. Specify the name of the BlackBerry Configuration Database as the value for DatabaseName.
7. Specify the FQDN name of the database server as the value for DatabaseServerMachineName.
8. Restart the setup application.
A third-party tool did not install and the
BlackBerry Enterprise Server setup
application closed
Possible solution
1. On the BlackBerry Enterprise Server installation media, open the Tools folder.
2. Double-click the setup application file for the tool that you want to install.
3. Complete the instructions on the screen.
4. Restart the BlackBerry Enterprise Server setup application.
2. Double-click the setup application file for the tool that you want to install.
3. Complete the instructions on the screen.
4. Restart the BlackBerry Enterprise Server setup application.
The setup application did not prompt you to
change or confirm the MAPI profile
Possible solution
Create and change the MAPI profile manually.
1. On the BlackBerry Enterprise Server installation media, open the Tools folder.
2. Double-click the Fixmapisvc.exe file.
3. Verify that mapisvc.inf is installed in C:\winnt\system32\ or C:\windows\system32\.
4. On the taskbar, click Start > All Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
1. On the BlackBerry Enterprise Server installation media, open the Tools folder.
2. Double-click the Fixmapisvc.exe file.
3. Verify that mapisvc.inf is installed in C:\winnt\system32\ or C:\windows\system32\.
4. On the taskbar, click Start > All Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
Installation and Configuration Guide
Troubleshooting the BlackBerry Enterprise Server installation process
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