Sling Media Router SB260-100 User Manual

Resolving remote viewing failure

There are a number of possible reasons why remote viewing fails. The first thing to do is to identify why remote viewing does not work for you.

Internet or Finder Service problem

If either your Internet connection or the Slingbox Finder service is down, you will not be able to watch your Slingbox remotely. You can verify this is the problem if the 

following error message displays:

“Unable to connect to the Slingbox Finder. Please check your Internet connection and firewall settings.”

Solution: Check your Internet connection. Once your Internet connection is active, your Slingbox should be working once communication is reestablished with the 

Slingbox Finder service. Click Try Again when your Internet connection is restored to activate remote viewing.

Firewall security software blocking SlingPlayer use

Internet security and firewall software, such as Norton Internet Security or ZoneAlarm, keep your home network safe from viruses or damaging attacks. The Slingbox 

and your PC communicate using a technology called “discovery,” which means you do not have to figure out how to connect to your Slingbox when using the Sling-

Player application.

As a side effect, some security software may designate the Slingbox as a “hostile” device on your network. Additionally, by default, most routers do not block devices 

from accessing the Internet. This is typically a user setting. You will not be able to watch your Slingbox remotely if your router blocks it.

If you are running these software programs, your security software may display an alert message while installing the SlingPlayer software or using the SlingPlayer 

application. This message informs you if a program is attempting to access the Internet, and asks you to either allow or deny access. You may see an alert appear 

while running the SlingPlayer or Slingbox Setup Wizard related to personal security or firewall software, which may look like one of the warnings on the following 

page.