Toshiba Strata CIX Developer's Guide
Overview
Feature Groups
Strata CIX Voice Mail Programming 01/07
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Internet Message Access Protocol 4 (IMAP4) Synchronization
If IMAP4 is selected, the following occurs:
•
If a user logs into his/her voice mail via the TUI and deletes a message, Stratagy uses IMAP to
identify and delete the message in the e-mail server. This also deletes the messages from the
user’s e-mail client inbox screen if the messages were displayed on it at the time.
identify and delete the message in the e-mail server. This also deletes the messages from the
user’s e-mail client inbox screen if the messages were displayed on it at the time.
If a user logs into his/her voice mail via the TUI and listens to a message in the NEW folder, the
corresponding message in the e-mail server or e-mail client inbox is flagged as “read” or
“seen.” This includes messages that are marked by Stratagy as Pending and kept in the New
Message folder. Messages marked as Deleted are not actually deleted until the user logs out
from his or her UM-enabled mailbox.
corresponding message in the e-mail server or e-mail client inbox is flagged as “read” or
“seen.” This includes messages that are marked by Stratagy as Pending and kept in the New
Message folder. Messages marked as Deleted are not actually deleted until the user logs out
from his or her UM-enabled mailbox.
•
If Stratagy voice messages are deleted in the e-mail client, the corresponding messages in the
Stratagy system are deleted or saved to a Personal message folder of the user’s voice mailbox.
Whether the message is deleted or moved to a Personal Folder is a configurable option within
each mailbox. If the Message Transport Scheme field on the Mailbox Editor Unified Messaging
Tab screen is set to IP Standard, this synchronization is performed periodically via the Stratagy
Scheduler feature. If that field is set to SES Proprietary, the update is performed realtime.
Stratagy system are deleted or saved to a Personal message folder of the user’s voice mailbox.
Whether the message is deleted or moved to a Personal Folder is a configurable option within
each mailbox. If the Message Transport Scheme field on the Mailbox Editor Unified Messaging
Tab screen is set to IP Standard, this synchronization is performed periodically via the Stratagy
Scheduler feature. If that field is set to SES Proprietary, the update is performed realtime.
Internet Protocol Integration
Stratagy ES sends voice messages to any e-mail service that supports the SMTP and POP3 Internet
protocols. With this integration any e-mail client that supports SMTP/POP3 (e.g., Eudora Pro
protocols. With this integration any e-mail client that supports SMTP/POP3 (e.g., Eudora Pro
™
,
Netscape Messenger) receives Stratagy ES voice messages as e-mail messages with audio (voice
messages) file attachments. Though not as proficient as the Microsoft Outlook Integration, the
Internet Protocol (IP) Integration provides limited Unified Messaging capabilities for users who
want to use an e-mail client other than Microsoft Outlook. IMAP4 synchronization is also available
using this method of Unified Messaging.
messages) file attachments. Though not as proficient as the Microsoft Outlook Integration, the
Internet Protocol (IP) Integration provides limited Unified Messaging capabilities for users who
want to use an e-mail client other than Microsoft Outlook. IMAP4 synchronization is also available
using this method of Unified Messaging.
Message Disposition Notification (MDN)
Stratagy adds a Message Disposition Notification (MDN) request when it sends a voice message to
the e-mail server. When the user opens up a voice message (sent by Stratagy), a MDN is sent to
Stratagy voice mail. As soon as Stratagy receives the MDN, it deletes or saves the messages in the
user’s mailbox. Whether the message is deleted or saved is a configurable option within each
mailbox. Some e-mail servers may not support MDN protocol or may label it in some other manner.
Check their documentation for Return Receipt operation across the Internet.
the e-mail server. When the user opens up a voice message (sent by Stratagy), a MDN is sent to
Stratagy voice mail. As soon as Stratagy receives the MDN, it deletes or saves the messages in the
user’s mailbox. Whether the message is deleted or saved is a configurable option within each
mailbox. Some e-mail servers may not support MDN protocol or may label it in some other manner.
Check their documentation for Return Receipt operation across the Internet.
Text-To-Speech (TTS)
Note
See
for details on this feature.
TTS is the term for converting text to computer-generated speech output. It is used in applications
where the customer either does not want to use the disk space or does not have the required disk
space to record every necessary variable in a database. This is particularly effective for speaking
e-mail messages using the telephone user interface.
where the customer either does not want to use the disk space or does not have the required disk
space to record every necessary variable in a database. This is particularly effective for speaking
e-mail messages using the telephone user interface.
The TTS/Email Feature Group enables e-mail messages to be read back to users via the Telephone
User Interface (TUI) and requires voice mail to be equipped with the UM Feature Group.
User Interface (TUI) and requires voice mail to be equipped with the UM Feature Group.
TTS/Email capabilities are delivered in a host-based configuration. The Media Application Server
provides the processing power for TTS.
provides the processing power for TTS.