Toshiba Strata CIX Developer's Guide

Stratagy’s design revolves around user mailboxes. How a user mailbox has been customized 
determines what a caller hears and is able to do. For example, if Mailbox 990 contains the initial 
company greeting, a caller accessing Mailbox 990 hears the greeting recorded as the greeting for 
Mailbox 990.

Voice mail comes with several reserved mailboxes. Only Mailbox 999 cannot be assigned to 
another mailbox number. Each of the following mailboxes performs a specific function.

Mailbox 0: Operator – For an after hours caller who is unable to direct his own call or does not 
know the extension of the person he wants to reach.

Mailbox 987: IP Address – Plays the Stratagy ES MAS IP address to the caller.

Mailbox 990: Company Greeting – The salutation that lets the caller know which company he 
called.

Mailbox 994: Fax Tone Detect – Mailbox voice mail “jumps” to when voice mail detects a carrier 
tone originating from a remote fax machine.

Mailbox 995: ASR Auto Attendant COS – Mailbox voice mail uses for the default values when 
creating a Company Greeting User Agent for an ASR Auto Attendant application other than 900 
(see 

).

This mailbox is located in the Mailbox COS option.

Mailbox 996: Guest Defaults – Mailbox voice mail uses for the default values when creating a new 
Guest User ID. The field values are copied into a new Guest User ID upon initialization.

This mailbox is located in the Mailbox COS option.

Mailbox 997: Defaults Box – Mailbox voice mail uses for the default values when creating a new 
mailbox. The field values are copied into a new mailbox upon initialization. See the System 
Configuration parameter sys_default_user_agent on 

.

Mailbox 999: System Administrator Mailbox – Enables the System Administrator to create 
system lists, record and delete system announcements, record the busy-hold music or message, 
manage User IDs, and review system status. See System Administrator Guide for details. This 
mailbox has a pre-programmed extension of 

H for Hang-up. This enables (999) its use as a 

disconnect code for telephone systems that provide this feature.

1. From the eManager Main menu, click Advanced Configuration > Voice Mail > Mailbox. The 

Mailbox Editor screen displays.

2. Click Create UA at the bottom of the screen. The Create User Agent screen displays.

3. Type a single User Agent number (e.g., 881), a range of numbers (e.g., 800-804) or a 

combination of both separated by a comma or a space (e.g., 800-802, 881 888).

The number you enter must be unique. If the number already exists, the Stratagy ES 
indicates that the User Agent could not be created.

4. (Optional) Type a COS number into the field or use the drop-down menu to select a pre-

existing COS number. The field defaults to No COS.

5. Click OK. The Creating dialog box displays while the program creates the User Agents. When 

the process is complete, the screen indicates whether the creation of the User Agent(s) was 
successful.