Nortel Networks NORSTAR VOICE MAIL 4.0 FAX P0886629 User Manual

P0886629 Issue 1.0

FAX Set Up and Operation Guide

Troubleshooting FAX involves solving problems that are related to the FAX 
options. For troubleshooting information about other aspects of Norstar Voice Mail, 
refer to the Norstar Voice Mail Set Up and Operation Guide.

If a caller cannot retrieve a Fax message from a Fax-on-demand Mailbox, check the 
following:

1. Verify that the mailbox is a Fax-on-demand Mailbox.

2. Verify that Fax messages have been added to this mailbox.

3. Make sure your greeting tells the user how to retrieve the Fax message. This 

includes information about which call method is used.

4. If the two-call method is being used, verify that the Dialing Translation Table 

has been created and the Dialing Translation Parameters are set.

If a caller cannot leave a Fax message in a mailbox, check the following:

1. Make sure the mailbox greeting tells the caller to press  

°  before pressing 

START/SEND on the fax machine.

2. Ensure the greeting tells the caller that the call must be made from a fax 

machine.

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