Hitachi HCX5000I User Manual
C
HAPTER
1: A
BOUT
Y
OUR
S
ELEC
S
ET
500A
A
NSWERING
R
ETURNED
C
ALLS
(R
ECALLS
)
HCXTD840, Issue 1, July 2001
1-33
Answering Returned Calls (Recalls)
About recalls
If you or another attendant extends, camps on, or transfers
a call from outside the facility to a station that does not
answer, the unanswered call returns to your SelecSet (or
another attendant) after a predetermined amount of time.
This type of returned call is referred to as a recall.
a call from outside the facility to a station that does not
answer, the unanswered call returns to your SelecSet (or
another attendant) after a predetermined amount of time.
This type of returned call is referred to as a recall.
Procedure
To answer a recall:
1
Press the <ANS> key or the <RCL> key.
2
If the called station has coverage registered for
outside calls, the call goes to the coverage point rather
than to your SelecSet.
outside calls, the call goes to the coverage point rather
than to your SelecSet.
3
You are connected to the calling party
The station status (available in this case) displays.
Ringing indicates that the station is ringing. The
station continues to ring while you receive further
instructions from the caller. If the station answers, the
display changes from Ringing to Hold and you can
transfer the recall back to the station.
Ringing indicates that the station is ringing. The
station continues to ring while you receive further
instructions from the caller. If the station answers, the
display changes from Ringing to Hold and you can
transfer the recall back to the station.