Hitachi HCX5000I User Manual

C

HAPTER

 1: A

BOUT

 Y

OUR

 S

ELEC

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ET

 500A

A

NSWERING

 C

OVERAGE

 C

ALLS

HCXTD840, Issue 1, July 2001

1-35

Telephone users within the facility can cover (forward) 
their calls to the attendant. These calls are known as 
coverage calls. Coverage calls ring at different keys 
depending on where they originate:

To answer a coverage call and send it to the covered 
station:

Press the appropriate key to answer the coverage call.

Press <ICOM>.

The caller is placed in consultation hold and the 
covered station is dialed automatically. (Consultation 
hold temporarily removes a party from the connection 
so transfer or conference operations can be 
performed.) When sending a coverage call back to the 
covered station, you may want to remain in the 
connection to see if the station answers.

If the station answers, press <JOIN> to connect the 
two parties.

If the station does not answer, press <CNCL> to 
reconnect to the caller.

Outside the facility

<INC> and <ANS> keys

Inside the facility

<INF> and <ANS> keys