Hitachi HCX5000I User Manual
C
HAPTER
1: A
BOUT
Y
OUR
S
ELEC
S
ET
500A
A
NSWERING
M
ULTIPLE
C
ALLS
HCXTD840, Issue 1, July 2001
1-37
Answering Multiple Calls
Handling
multiple calls
multiple calls
Attendant operators often handle multiple calls. To handle
multiple calls using a hold loop:
multiple calls using a hold loop:
1
Press a hold loop (HLD1–HLD4) to place the active
call on hold. The hold loop winks.
call on hold. The hold loop winks.
2
Press <ANS> (or the appropriate special answer key).
The display shows the active call, as well as the call
on the hold loop.
The display shows the active call, as well as the call
on the hold loop.
3
Once the second call is disconnected, press the
winking hold loop to retrieve the held call.
winking hold loop to retrieve the held call.
CAP
availability
availability
At least two CAPs must be available before you can
answer a call. This ensures that one CAP can be used to
answer a call, while another can be used to place a call.
answer a call. This ensures that one CAP can be used to
answer a call, while another can be used to place a call.
on page 1-38 for more details on holding
calls.