Wacom Bamboo - One for Windows & Macintosh User Manual

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If you have a problem with your pen tablet, first check the tablet installation guide to be sure the unit is 
installed correctly.  Then review the troubleshooting procedures within this manual.

If you cannot find the answer in this manual, you may find updated information about your problem in the 
Read Me file for your platform (located on the Bamboo One installation CD).  You can also check the product 
FAQs (Frequently Asked Questions) on the Wacom web site for your region.

If you have an Internet connection you can download the latest software drivers from the Wacom web site for 
your region.  See obtaining driver downloads for your region.

If you cannot solve the problem and you think your pen tablet is not working properly, contact the Wacom 
support staff for the area where your product was purchased.  See the pen tablet Read Me file, located on 
the Bamboo One installation CD, for contact information.

When you call, you should be at your computer with the following information available:

•

This manual.

•

Tablet serial and model number.  (Look on the bottom of the tablet.)

•

Driver version number.  (See the Bamboo One installation CD or the Pen Tablet control panel.)

•

The make and model of your computer, and operating system version number.

•

A list of peripheral devices attached to your computer.

•

The software application and version you were using when the problem occurred.

•

The exact wording of any error message that appeared on your screen.

•

What happened and what you were doing when the problem occurred.

•

How you tried to solve the problem.