Sony Emma User Manual

Emma User Guide

Troubleshooting

Recommendations for Successful Use of Emma

Phone Batteries:

•

Make sure that the battery is fully charged, or use a dummy battery.

•

Before running a service, remove the battery from the phone and insert it again.

Services:

•

Run Emma online to get access to the latest services.

What to do if you have problems logging in.

The first log in after installation has to be done online (for each user account).

Therefore make sure that you are connected to the Internet.

If you use a proxy to access Internet you may have to change the proxy

settings. In the Login window, click

Settings

to open the HTTP Proxy

Configuration window, see

Changing the Proxy Settings

on page 7 .

Identification Problems

What to do if identification fails.

Problem

Possible cause

Solution

The connector icon is

not shown in Connector

Overview.

You have not registered

the connector or you

have deregistered the

connector.

Connect a phone to

the connector. Wait for

identification to start.

The connector

icon is shown in

Connector overview

but identification of the

phone/device fails.

There is a connection

problem.

Disconnect the phone

and remove and

reinsert the battery.

Connect the phone to

the connector.

Service Problems

What to do if you have problems with the Service list or running a service.

Problem

Possible cause

Solution

In Service details, the

button Server search is

greyed out.

You have lost

connection to the

server, or a server

search has been made

automatically and is not

needed again.

Check your network

connection. If problem

persists it is still

possible to keep

working in offline mode.