LG U8150 Owner's Manual

dispute over your claim Orange may refer the matter to

independent Chartered Loss Adjusters for investigation

and review.

13.1 If you have any queries or complaints regarding this

Insurance you should in the first instance address this

to Orange. Call 150 from your Orange pay monthly

phone or 07973 100 150 from any other phone. Pay as

you go customers should call 451 from their Orange

phone or 07973 100 451 from any other phone. Small

Business customers should call 345 from their Orange

Phone or 07973 100 345 from any other phone and

Business Solutions customers should call 158 from

their Orange phone or 

07973 100 158 from any other phone.

13.2 If your queries or complaints regarding this Insurance

are not satisfied, you can in the second instance write

to Product Insurance, Orange PCS, Senhouse Road,

Darlington, DL1 4YG.

13.3 If you are not satisfied with the way a complaint has

been dealt with you should write to HSBC Insurance

Brokers Limited, Quay West, Trafford Wharf Road,

Manchester, M17 1PL.  

13.4 If you remain dissatisfied, HSBC Insurance Brokers as a

member of the General Insurance Standards Council is

also a member of a registered independent dispute

resolution scheme. They will advise you how you can

contact this scheme.

13.5 Insofar as general Insurance products are concerned

Orange is monitored by HSBC Insurance Brokers

Limited who are members of the General Insurance

Standards Council.