Bosch HBLP751UC Manual

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English 27
Service
Troubleshooting Chart
Data Plate
The data plate shows the model and serial number. Refer 
to the data plate on the appliance when requesting service. 
The data plate is located on the underside of the control 
panel:
 
How to Obtain Service or Parts
To reach a service representative, see the contact 
information at the front of the manual. Please be prepared 
with the information printed on your product data plate 
when calling.
Oven Problem
Possible Causes and Suggested 
Solutions
Oven door is 
locked and will 
not open, even 
after cooling.
Turn the oven off at the circuit 
breaker and wait five minutes. Turn 
breaker back on. The oven should 
reset itself and will be operable.
Oven is not 
heating.
Check circuit breaker or fuse box to 
your house. Make sure there is 
proper electrical power to the oven. 
Be sure oven temperature has been 
selected.
Oven is not 
cooking evenly.
Refer to cooking charts for 
recommended rack position. Check 
"Getting the Most Out of Your 
Appliance
" for tips and suggestions.
Baking results 
are not as 
expected.
Refer to cooking charts for 
recommended rack position. Check 
"Getting the Most Out of Your 
Appliance
" for tips and suggestions. 
Adjust oven calibration if necessary. 
See "Oven Temperature Offset
under "Customer Settings".
Food takes 
longer to cook 
than expected.
The oven is carefully calibrated to 
provide accurate results. However, 
the temperature can be offset if food 
is consistently too brown or too light. 
See "Oven Temperature Offset
under "Customer Settings".
Food is 
overcooked.
The oven is carefully calibrated to 
provide accurate results. However, 
the temperature can be offset if food 
is consistently too brown or too light. 
See "Oven Temperature Offset
under "Customer Settings".
Oven light is not 
working 
properly.
Replace or reinsert the light bulb if 
loose or defective. Touching the bulb 
with fingers may cause the bulb to 
burn out.
Oven light does 
not turn off.
Check for obstruction in oven door. 
Check to see if hinge is bent. 
Cannot remove 
lens cover on 
light.
There may be soil build-up around 
the lens cover. Wipe lens cover area 
with a clean, dry towel prior to 
attempting to remove the lens cover.
Oven is not self 
cleaning 
properly.
Allow the oven to cool before 
running self clean. Always wipe out 
loose soils or heavy spillovers before 
running self clean. If oven is badly 
soiled, set oven for the maximum 
self clean time.
Clock and timer 
are not working 
properly.
Make sure there is electrical power 
to oven.
"E" and a 
number appears 
in display and 
control beeps.
This is a fault code. Press any key to 
stop beeping. Reset oven if 
necessary. If fault code remains, 
record fault code, cancel oven, and 
call authorized service technician. 
With a new oven 
there is a strong 
odor when oven 
is turned on.
This is normal with a new oven and 
will disappear after a few uses. 
Operating the self clean cycle also 
"burns-off" the smell more quickly.
Control does not 
react when a key 
is touched.
Be sure that surface is clean and 
dry. Touch the center of the touch 
key. Use the flat part of your finger.
Warm air or 
steam escapes 
from oven vent.
It is normal to see or feel steam or 
warm air escaping from the oven 
vent. Do not block the vent.
Cooling fan runs 
even when the 
oven is turned 
off.
This is normal. The cooling fan will 
continue to run, even after the oven 
has been turned off, until the oven 
has cooled sufficiently.
Oven Problem
Possible Causes and Suggested 
Solutions
Data Plate
Location