Viking RVRF336SS Use & Care Manual

Solutions to Common Problems

Before you call...

If you experience a concern with your refrigerator or notice a product behavior or condition that you do not understand, you
can usually avoid a call to your service representative by referring to this section for an answer. Beginning with the following
table, this information includes concerns, potential causes, and common solutions.

Light Is Not On

Concern

Potential Cause

Common Solution

Light is not on.

 Light bulb is burned out or LED light is

damaged.

 No electric current is reaching refrigerator.

 Control system has disabled lights

because one or both doors were left open
too long.

 See Replacing Light Bulbs or LED lights in Care and

Cleaning section.

 See “Concern” section, “Refrigerator Operations”.

 Close and reopen door(s) to enable lights.

Odors In Refrigerator

Concern

Potential Cause

Common Solution

Interior is dirty.
Odors

 Interior needs to be cleaned.

 Food with strong odors is stored in

refrigerator.

 See Care & Cleaning Tips.

 Cover food tightly. Air fi lter may need to be

changed more frequently if foods with strong odors
are routinely stored in refrigerator.

Automatic Ice Maker

Problem

Cause

Correction

Ice maker is not making
any ice.

• Ice maker is turned off.

• Refrigerator is not connected to water line or

water valve is not open.

• The water supply line is kinked.

• The water fi lter is not seated properly.

• The water fi lter may be clogged with foreign

material.

• Saddle valve on cold water pipe is clogged

or restricted by foreign material.

• Turn on ice maker. For the fresh food ice maker, press

and hold the “Ice Off” button for four seconds until the
indicator turns off. For the freezer ice maker, lower the
wire signal arm.

• Connect the unit to the household water supply and

ensure the supply valve is open.

• Ensure that the supply line does not kink when the

refrigerator is pushed into place against the wall.

• Remove and re-install the water fi lter. Be sure to push

the fi lter fi rmly so that you hear it lock solidly into
position.

• If water dispenses slowly or not at all, or if the fi lter is

six months old or older, it should be replaced.

• Turn off household water line valve. Remove valve.

Ensure that valve is not a self-piercing saddle valve.
Clean valve. Replace valve if necessary.

Ice maker is not making
enough ice.

• Ice maker is producing less ice than you

expect.

• The water fi lter may be clogged with foreign

material.

• The water supply line is kinked.

• Saddle valve on cold water pipe is clogged

or restricted by foreign material.

• The fresh food and freezer ice makers will each

produce approximately 2.5 pounds of ice every 24
hours depending on usage conditions.

• If water dispenses slower than normal, or if the fi lter is

six months old or older, it should be replaced.

• Ensure that the supply line does not kink when the

refrigerator is pushed into place against the wall.

• Turn off household water line valve. Remove valve.

Ensure that valve is not a self-piercing saddle valve.
Clean valve. Replace valve if necessary.

Freezer ice maker will not
stop making ice.

• Ice maker wire signal arm is being held

down by some package in the freezer that
has fallen against the ice maker.

• Move the item and release wire signal arm. Remove

any ice cubes that may have frozen together over the
wire signal arm.

Ice cubes are freezing
together.

• Ice cubes are not being used frequently

enough.

• Ice cubes are hollow (shells of ice with

water inside). The hollow cubes break open
in the bin and leak their water onto existing
ice, which causes it to freeze together.

• Remove ice container and discard ice. The ice maker

will produce fresh supply. Ice should be used at least
twice weekly to keep the cubes separated.

• This generally occurs when the ice maker does not

get enough water. This is usually the result of a
clogged water fi lter. Replace the water fi lter.