Toshiba C55-C5243 Owner's Manual

140

If Something Goes Wrong

Wireless networking problems

Wireless networking problems

This section provides general troubleshooting tips for 
networking problems, specifically wireless (Wi-Fi) 
networking.

The terms and concepts used assume a basic 
understanding of networks, and may be for more 
advanced users. If you need assistance or if you are not 
familiar with the terminology, please see Windows Help 
and Support or contact your computer technician.

❖

If your computer is equipped with an internal Wi-Fi 
adapter, verify that Airplane mode is OFF (the wireless 
indicator light 

 will be lit).

❖

Verify that your computer can detect access points or 
routers. If it can detect a Wi-Fi access point or router 
then it may be a configuration issue.

❖

Verify that signal strength is good using the utility 
provided with the Wi-Fi adapter.

❖

If another computer is on the same network, verify that it 
has network access, and can connect to the Internet. If, 
for example, the other computer cannot browse to a 
public Web site, the ISP’s (Internet Service Provider) 
service may be disrupted.

❖

Verify that the Service Set Identifier (SSID), or network 
name, is correct 

- 

i.e., that it matches the SSID assigned 

to the access point you are attempting to connect 
through. SSIDs are case-sensitive. 

❖

Check the Windows Control Panel's Device Manager to 
verify that the Wi-Fi adapter is recognized by the 
Windows operating system, and that the driver is 
loaded. To access the Device Manager, in the 

Search

 

field, type 

Device Manager

. Click or touch 

Device 

Manager

, select 

System and security

, and then 

System

. Launch the Device Manager and carefully note 

any error messages 

- 

these will be very helpful if you 

should confer with a support technician at a later time.

To enable or disable wireless communication, use the 
(

) 

key.

 For more information see 

NOTE

NOTE