ZyXEL Communications wireless n gigbit router zyxel User Manual

 Chapter 26 Troubleshooting

NBG-460N User’s Guide

Make sure you entered your ISP account information correctly in the wizard. 
These fields are case-sensitive, so make sure [Caps Lock] is not on.

If you are trying to access the Internet wirelessly, make sure the wireless settings 
in the wireless client are the same as the settings in the AP.

• Go  to  Network > Wireless LAN > WDS and check if the NBG-460N is set to 

bridge mode. Select Disable and try to connect to the Internet again.

Disconnect all the cables from your device, and follow the directions in the Quick 
Start Guide again. 

Go to Maintenance > Sys OP Mode. Check your System Operation Mode 
setting. 

• Select Router if your device routes traffic between a local network and 

another network such as the Internet. 

• Select Access Point if your device bridges traffic between clients on the 

same network. 

If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the NBG-
460N), but my Internet connection is not available anymore.

Check the hardware connections, and make sure the LEDs are behaving as 
expected. See the Quick Start Guide and 

. 

Reboot the NBG-460N.

If the problem continues, contact your ISP. 

The Internet connection is slow or intermittent.

There might be a lot of traffic on the network. Look at the LEDs, and check 

. If the NBG-460N is sending or receiving a lot of information, try 

closing some programs that use the Internet, especially peer-to-peer applications.

Check the signal strength. If the signal strength is low, try moving the NBG-460N 
closer to the AP if possible, and look around to see if there are any devices that 
might be interfering with the wireless network (for example, microwaves, other 
wireless networks, and so on).