Lucent Technologies merlin messaging system User Manual
Creating Submenus
The Automated Attendant Day and Night Main menus provide callers with nine options (or
choices). If you need to provide more than nine options, you must create a submenu from which a
caller can select additional options.
choices). If you need to provide more than nine options, you must create a submenu from which a
caller can select additional options.
The MERLIN Messaging System allows up to 99 submenus shared among all Automated
Attendants. A submenu:
Attendants. A submenu:
Can be assigned to one or more Automated Attendants.
●
Can be up to two minutes in length.
●
Uses the same Dial 0/Timeout Action defined for the Day or Night Main menu to which it
is assigned.
is assigned.
●
NOTE:
Refer to MERLIN Messaging System Planning Form 3c - Submenu for the
information you need to create submenus
information you need to create submenus
To create a submenu:
Step
Programming Task
Touch-Tone Input
1
2
Select Automated Attendant
3
Select a specific Automated Attendant
[1-4]
4
Select Submenus
5
Enter submenu number
[1-99]
6
Choose an option:
Create a submenu
●
Cancel
●
Procedures
Programming the Day and Night Main menus
Creating Announcements
Programming Schedule Options
Programming Line Assignments
Assigning a Fax Extension to an Automated Attendant
Creating Announcements
Programming Schedule Options
Programming Line Assignments
Assigning a Fax Extension to an Automated Attendant
Creating Submenus
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