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Lucent Technologies merlin messaging system User Manual

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MERLIN MESSAGING Release 1.1 10:15 23-Mar-99
===================== Permanent Trouble Log Report ===========================
This report shows the service history information for this unit that has been entered by service
personnel regarding problems and their resolutions.
=========================================================================
Date and Time of Log Entry: 15-Jan-99 10:30
Date and Time of Service: January 15, 1999 at 10:00 AM +/- 5 min
Name: John Smith
Contact Information: ABC Telecom Systems
Description/Resolution: System would not boot successfully with PC Card in place. Replaced PC Card
and System boots OK.
===================================================================
Date and Time of Log Entry: 25-Feb-99 10:30
Date and Time of Service: 2/26/99 at 9:00 AM
Name: Tom Lewis
Contact Information: ABC Telecom Systems
Description/Resolution: Customer says messages are not being written to mailbox. Checked
configuration and changed Call Answer Mode to record from answer only mode.
===================================================================
Date and Time of Log Entry: 03-Mar-99 16:30
Date and Time of Service: 3/3/99 2:30 PM
Name: Tom Lewis
Contact Information: ABC Telecom Systems
Description/Resolution: Customer says some messages recorded in mailboxes are garbled. Made
several test calls and checked the messages. Confirmed that 3 of the 5 messages recorded were
garbled. Ran Critical Event report. Found no problems. Reset the system - did not clear problem.
Referred problem to NSAC for further analysis.
MERLIN MESSAGING Release 1.1.0.16 10:15 23-Mar-99
Trouble Log (Sample)
http://www.sostc.com/lucent/ongoingmaintenance/terminalbased/troublelog.htm [2/2/2000 2:35:28 PM]