Nortel Networks 150 User Manual

Chapter 12  CallPilot configuration tips    

CallPilot 150 Telephone Administration Guide

CallPilot is assigned as the Call Forward No Answer (CFNA) extension for all telephones in the 
office. This means that any call that is not answered by a mailbox owner transfers to their mailbox.

Subscribers have buttons programmed on their display telephone for the CallPilot Leave Message 
(

≤·°‚) and Open Mailbox (≤·°⁄). This gives easy access to these frequently 

used features.

Employees have a mailbox number that is the same as their telephone extension. Subscribers have 
initialized their mailbox and recorded a Personal Mailbox Greeting.

When the receptionist is not available, Custom Call Routing routes callers along a call path.

Bridge Stone’s receptionist handles all calls from the published telephone number. When the 
receptionist is unable to answer the telephone within four rings, the Automated Attendant answers 
the call. The receptionist is also the designated Operator. When a caller presses 

‚ to speak with 

the operator, the caller transfers to the receptionist.

Here is how Bridge Stone’s communication system works.

Bridge Stone’s public telephone number is 555-1234. All lines appear on the receptionist’s 
telephone. CallPilot is the Prime Set for each of the six lines. The Delayed Ring Transfer (DRT) 
feature forwards unanswered lines to the Automated Attendant.

Delayed Ring Transfer is a telephone system-wide call handling feature. All lines 

programmed as DRT to Prime are forwarded after four rings. This is done by setting the 
Prime Set of the line to the CallPilot extension.