Toshiba TECRA A2 User Manual

User’s Manual

9-11

Troubleshooting

DVD-ROM&CD-R/RW drive

For more information, refer to Chapter 4, 

You cannot access a 

CD/DVD in the drive

Make sure the drive’s drawer is securely closed. 

Press gently until it clicks into place.

Open the drawer and make sure the CD/DVD is 

properly seated. It should lie flat with the label 

facing up.

A foreign object in the drawer could block laser 

light from reading the CD/DVD. Make sure there 

is no obstruction. Remove any foreign object.

Check whether the CD/DVD is dirty. If it is, wipe it 

with a clean cloth dipped in water or a neutral 

cleaner. Refer to the 

Chapter 4 for details on cleaning.

Some CD/DVDs run 

correctly, but others 

do not

The software or hardware configuration may be 

causing a problem. Make sure the hardware 

configuration matches your software’s needs. 

Check the CD/DVD’s documentation.

Check the type of CD/DVD you are using. The 

drive supports:
DVD-ROM:

DVD-ROM, DVD-Video

CD-ROM:

CD-DA, CD-Text, Photo CD   

 (single/multi-session), CD-

 ROM Mode 1, Mode 2, CD-

 ROM XA Mode 2 (Form1, 

 Form2), Enhanced CD (CD-

 EXTRA), CD-G (Audio CD 

 only), Addressing Method 2

Recordable CD: CD-R, CD-RW

Check the region code on the DVD. It must 

match that on the DVD-ROM&CD-R/RW drive. 

Region codes are listed in the 

 section in Chapter 2, The Grand 

Tour.