Toshiba TECRA A2 User Manual

9-12

User’s Manual

Troubleshooting

DVD-R/-RW drive

For more information, refer to Chapter 4, 

Cannot write  correctly  If you have trouble writing, make sure you are 

observing the following precautions:

■

Use only media recommended by TOSHIBA.

■

Do not use the mouse or keyboard during writing.

■

Use only the software supplied with the computer 
for recording.

■

Do not run or start other software during writing.

■

Do not jar the computer during writing.

■

Do not connect/disconnect external devices or 
install/remove internal cards during writing.

If problems persist, contact your dealer.

You cannot access a 

CD/DVD in the drive

Make sure the drive's drawer is securely closed.

Press gently until it clicks into place.

Open the drawer and make sure the CD/DVD is 

properly seated. It should lie flat with the label 

facing up.

A foreign object in the drawer could block laser 

light from reading the CD/DVD. Make sure there 

is no obstruction. Remove any foreign object.

Check whether the CD/DVD is dirty. If it is, wipe it 

with a clean cloth dipped in water or a neutral 

cleaner. Refer to the 

 section in 

Chapter 4 for details on cleaning.

Some CD/DVDs run 

correctly, but others do 

not

The software or hardware configuration may be 

causing a problem. Make sure the hardware 

configuration matches your software's needs. 

Check the CD/DVD's documentation.