Toshiba TECRA A2 User Manual

9-14

User’s Manual

Troubleshooting

DVD Super Multi drive

For more information , refer to Chapter 4, 

You cannot access 
a CD/DVD in the drive

Make sure the drive's drawer is securely closed.

Press gently until it clicks into place.

Open the drawer and make sure the CD/DVD 

isproperly seated. It should lie flat with the label 

facing up.

A foreign object in the drawer could block laser 

light from reading the CD/DVD. Make sure there 

is no obstruction. Remove any foreign object.

Check whether the CD/DVD is dirty. If it is, wipe it 

with a clean cloth dipped in water or a neutral 

cleaner. Refer to the 

 section in 

Chapter 4 for details on cleaning.

Some CD/DVDs run 

correctly, but others do 

not

The software or hardware configuration may be 

causing a problem. Make sure the hardware 

configuration matches your software's 

needs.Check the CD/DVD's documentation.
Check the type of CD/DVD you are using. The 

drive supports:
DVD-ROM:

DVD-ROM, DVD-Videol, 

DVD-R, DVD-RW, DVD+R, 

DVD+RW, DVD-RAM

CD-ROM:

CD-DA, CD-Text, Photo CD 

(single/multi-session), CD-

ROM Mode 1, Mode 2, CD-

ROM XA Mode 2 (Form1, 

Form2), Enhanced CD (CD-

EXTRA), CD-G (Audio CD 

only), Addressing Method 2

Recordable CD:

CD-R, CD-RW

Check the region code on the DVD. It must 

match that on the DVD Super Multi drive. Region 

codes are listed in the 

 

section in Chapter 2, The Grand Tour.