Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-58
DA_INQUEUE
(real-time)
(real-time)
2
Database tables
2
The DA_INQUEUE (real-time) item appears in the following database
tables:
tables:
Split/skill tables
Current number of direct agent ACD calls waiting in this split’s/skill’s
queue. Requires a Generic 3 switch with the ASAI or EAS feature for
direct agent calling.
queue. Requires a Generic 3 switch with the ASAI or EAS feature for
direct agent calling.
This is a status item.
Agent tables
The current number of direct agent calls waiting in any split/skill’s queue
for this agent. Requires a Generic 3 switch with the ASAI or EAS feature
for direct agent calling.
for this agent. Requires a Generic 3 switch with the ASAI or EAS feature
for direct agent calling.
This is a status item.
DA_INRING
(real-time)
(real-time)
2
Database tables
2
The DA_INRING (real-time) item appears in the following database
tables:
tables:
Split/skill tables
Current number of direct agent ACD calls ringing at an agent’s voice
terminal that was queued in this split/skill. Requires a Generic 3 switch
with the ASAI or EAS feature for direct agent calling.
terminal that was queued in this split/skill. Requires a Generic 3 switch
with the ASAI or EAS feature for direct agent calling.
This is a status item.