Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-60
DA_OTHER-
CALLS
CALLS
2
Database tables
2
The DA_OTHERCALLS item appears in the following database tables:
Agent tables
The number of direct agent calls that were redirected to another
destination before being answered, for example, by call pickup, coverage
or Redirection on No Answer. Requires a Generic 3 switch with the ASAI
or EAS feature for direct agent calling.
destination before being answered, for example, by call pickup, coverage
or Redirection on No Answer. Requires a Generic 3 switch with the ASAI
or EAS feature for direct agent calling.
This is a cumulative item.
DA_OTHERTIME
2
Database tables
2
The DA_OTHERTIME item appears in the following database tables:
Agent tables
The time spent in queue or ringing by DA_OTHERCALLS before being
redirected. Requires a Generic 3 switch with the ASAI or EAS feature for
direct agent calling.
redirected. Requires a Generic 3 switch with the ASAI or EAS feature for
direct agent calling.
This is a cumulative item.
DA_QUEUED
2
Database tables
2
The DA_QUEUED item appears in the following database tables:
Call record tables
Whether or not the call was queued as a direct agent call Valid values for
DA_QUEUED are 0=NO, 1=YES. Applies to the ECS and Generic 3
switches only.
DA_QUEUED are 0=NO, 1=YES. Applies to the ECS and Generic 3
switches only.