Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

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The LASTOBSERVER item appears in the following database tables:

Login ID of the last agent who service-observed or bridged on to this call.

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The LEVEL item appears in the following database tables:

The skill level (1-16) or reserve level (1 or 2) for a reserve skill associated 
with SPLIT. Requires an R5 or R6 or later ECS with EAS.

This is a status item.

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The LOC_ID item appears in the following database tables:

The equipment location ID associated with a particular agent. This is the 
location ID of the terminal the agent is logged into. It is associated with a 
port network location ID on DEFINITY, and is 1 – 44 characters long. An 
agent can be associated with many location IDs, and a location ID is not 
assigned to an agent until that agent logs into a terminal.

The equipment location ID associated with a particular agent. This is the 
location ID of the terminal the agent is logged into. It is associated with a 
port network location ID on DEFINITY, and is 1 – 44 characters long. An 
agent can be associated with many location IDs, and a location ID is not 
assigned to an agent until that agent logs into a terminal.