Lucent Technologies Release 3 Version 8 User Manual
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-118
Agent Trace table
The equipment location ID associated with a particular agent. This is the
location ID of the terminal the agent is logged into. It is associated with a
port network location ID on DEFINITY, and is 1 – 44 characters long. An
agent can be associated with many location IDs, and a location ID is not
assigned to an agent until that agent logs into a terminal.
location ID of the terminal the agent is logged into. It is associated with a
port network location ID on DEFINITY, and is 1 – 44 characters long. An
agent can be associated with many location IDs, and a location ID is not
assigned to an agent until that agent logs into a terminal.
Trunk tables
The DEFINITY location ID, 1– 44 characters long, associated with the
trunk. The location ID is not directly assigned to a trunk, but is assigned
to a port network location on DEFINITY. Each trunk whose equipment
location belongs to a specific port network will be associated with that
post network's location ID.
trunk. The location ID is not directly assigned to a trunk, but is assigned
to a port network location on DEFINITY. Each trunk whose equipment
location belongs to a specific port network will be associated with that
post network's location ID.
LOGID
2
Database tables
2
The LOGID item appears in the following database tables:
Agent tables
This is an index item.
The Login ID that was used to staff the EXTENSION. Agents in multiple
splits/skills have one LOGID.
splits/skills have one LOGID.
This is an administrative item.
Trunk tables
This is a real-time item.
The Login ID of the agent handling the call currently carried by this trunk.
This is blank (NULL) when the trunk is idle.
This is blank (NULL) when the trunk is idle.
This is a status item.
Agent trace tables
This is an index item.
Login ID that was used to staff the EXTENSION. Agents in multiple
splits/skills have one LOGID.
splits/skills have one LOGID.
Agent login/logout tables
Login ID that was used to staff the EXTENSION. Agents in multiple
splits/skills have one LOGID.
splits/skills have one LOGID.
Agent exception tables
Login ID of the agent who had the exception.
This is a cumulative.