Lucent Technologies Release 3 Version 8 User Manual

CentreVu® CMS R3V8 Database Items and Calculations

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The TI_STAFFTIME item appears in the following database tables:

The time during the collection interval that the agent was staffed in any 
split/skill. "TI_" time is only stored for the split/skill logged into the longest. 
"TI_" time needs to be summed across the splits/skills the agents may log 
in to, in case the login order changes during the collection interval. 
sum(TI_STAFFTIME) = sum(I_ACDTIME + I_ACWTIME + 
I_DA_ACDTIME + I_DA_ACWTIME + I_RINGTIME + TI_AUXTIME + 
TI_AVAILTIME + TI_OTHERTIME), over all splits/skills the agent was 
logged into.

This is a cumulative item.

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The TIME item appears in the following database tables:

Limit, as a number of seconds, administered for timed exceptions types. 
An occurrence is logged against the threshold when the agent’s activity 
falls outside of that limit.

This is a cumulative item.

Limit, as a number of seconds, administered for timed exception types. 
An occurrence is logged against the threshold when the split’s/skill’s 
activity falls outside of that limit.

This is a cumulative item.

Limit, as a number of seconds, administered for timed exception types. 
An occurrence is logged against the threshold when the trunk group’s 
activity falls outside of that limit.

This is a cumulative item.