Polycom 1725-11530-310 User Manual
Troubleshooting Your SoundPoint IP / SoundStation IP Phones
5 - 11
Controls
Symptom
Problem
Corrective Action
The dial pad does not work.
The dial pad on the SoundPoint
IP / SoundStation IP family SIP
phone does not respond.
IP / SoundStation IP family SIP
phone does not respond.
Do one of the following:
•
Check for a response from other
feature keys or from the dial pad.
feature keys or from the dial pad.
•
Place a call to the phone from a known
working telephone. Check for display
updates.
working telephone. Check for display
updates.
•
Press the Menu key followed by
System Status and Server Status to
check if the telephone is correctly
registered to the server.
System Status and Server Status to
check if the telephone is correctly
registered to the server.
•
Press the Menu key followed by
System Status and Network Statistics.
Scroll down to see if LAN port shows
active or Inactive.
System Status and Network Statistics.
Scroll down to see if LAN port shows
active or Inactive.
•
Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
•
Before restarting your phone, contact
your system administrator, since this
may allow more detailed
troubleshooting to occur before losing
any current status information.
your system administrator, since this
may allow more detailed
troubleshooting to occur before losing
any current status information.