Aastra Telecom 6863i User Manual

41-001522-00 REV00 – 04.2014

When you are connected to a call, you can use the hard keys to place a call on hold, and programmable keys to transfer 
calls or create conference calls.

You can place an active call on hold by pressing the Hold 

 key. When you place a call on hold, only your phone 

can retrieve the call.

When a call is on hold, the icon displays on-hook as follows.

For on-hold calls, the timer displays as running and the Line and Message Waiting Indicator (MWI) LEDs flash.

The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that 
you still have a call on hold. The screen displays 

 with the line number the call is held at the phone. 

To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line 
appearance light for the line you are on flashes to indicate that you are still connected.

When juggling between calls, you do not have to press the 

 key to go from one call to the next. The phone auto-

matically puts your current call on hold as soon as you press a new line/call appearance key. If you have more than one 
call on hold, you can reconnect to a held call by pressing the line/call appearance key where that call is being held. Press 

 to disconnect the call.

If you have more than 1 call on hold, you can scroll through the held call information by pressing 

3 

and

 

4 

navigation 

keys. To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line 
appearance key again, you disconnect from the call.

Connect to the call (if not already connected). 

Press the 

 key.

If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.

L1 
  
         01:25

Call held

L1 
  
         01:35

Martha Gold
555-1234