Aastra Telecom 6731I User Manual

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30 Model 6731i IP Phone Installation Guide
Troubleshooting Solutions
Troubleshooting Solutions
Why is the light not coming on with a new Voice Mail Message?
Your phone system or service provider must provide “Visual” Message 
Waiting service for this function to work. Check with your system 
administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone 
and handset. See the section 
on 
 for 
information. 
Why is my display blank?
Ensure that power is being provided to your phone. If your Network does 
not provide Inline power over Ethernet, you can obtain an additional 
accessory, the a PoE inline power injector, to provide power over 
Ethernet locally to your phone. See the section 
 on 
 for details.
Why can I only see one option when the installation guide or user 
guide says there are more?
The telephone screen will only show one option at a time. To see more, 
press the down arrow button 
.
Why does the telephone wobble?
Make sure the cords are routed properly through the back of the phone, as 
indicated in the section, 
. Check that 
the leg stands have been properly snapped into place. Since the legs can be 
oriented in two different ways and in two different positions to offer four 
different phone viewing angles, check that both legs are oriented in the 
same direction and in the same position on either side of the phone.
What is a programmable key?
There are 8 top hard keys (programmable up to 8 functions), located at the 
top of the front panel. These are keys that you can set to perform specific 
functions and access enhanced services provided by third parties (for 
example, XML applications). See the section 
 on 
 or refer to your Aastra Model 6731i User Guide for more 
information.