Aastra Telecom 2816-003 User Manual
6731i IP Phone User Guide for SPN
Aastra - 2816-003
55
Appendix A
Troubleshooting
Troubleshooting
The following are common problems associated with the phone and possible solutions.
Problem
Possible Solution(s)
Network Disconnected
message
message
The Network Disconnected prompt appears on the display
and the telephone status lamp turns on if phone is not
properly connected to the network. The phone also displays
the default time and date of 12:00 am Jan 1st, 2005 or the
equivalent. Check that the cables are tightly connected to
the phone and to the wall jack. The phone should
automatically detect when it is reconnected and will display
the "Network Connected" prompt for a few seconds.
However, if changes have been made to your phone’s
network settings, you may need to restart your phone.
and the telephone status lamp turns on if phone is not
properly connected to the network. The phone also displays
the default time and date of 12:00 am Jan 1st, 2005 or the
equivalent. Check that the cables are tightly connected to
the phone and to the wall jack. The phone should
automatically detect when it is reconnected and will display
the "Network Connected" prompt for a few seconds.
However, if changes have been made to your phone’s
network settings, you may need to restart your phone.
Contact your system or network administrator for
assistance.
assistance.
Why is my display blank?
Ensure that power is being provided to your phone. If your
network does not provide inline power over Ethernet, you
can obtain an additional accessory, the Aastra PoE (Power
over Ethernet) inline power supply, to provide power over
Ethernet locally to your phone.
See the section “Connecting to the Network and to Power”
in the Aastra Model 6731i Installation Guide for details.
network does not provide inline power over Ethernet, you
can obtain an additional accessory, the Aastra PoE (Power
over Ethernet) inline power supply, to provide power over
Ethernet locally to your phone.
See the section “Connecting to the Network and to Power”
in the Aastra Model 6731i Installation Guide for details.
Why is my speaker not
working?
working?
If you press the Speaker key and the speaker lamp flashes
and you do not hear dial tone through the speaker, the
and you do not hear dial tone through the speaker, the
headset use.
Press the Speaker key a second time and if the lamp goes
out, the phone has been set up to be used only with a
headset or handset. If the lamp stays on steady and you hear
dial tone, the phone has been set up so that you can
alternate between the speaker and the headset by pressing
the Speaker key.
out, the phone has been set up to be used only with a
headset or handset. If the lamp stays on steady and you hear
dial tone, the phone has been set up so that you can
alternate between the speaker and the headset by pressing
the Speaker key.
Why can’t I get dial tone?
Check for any loose connections and that the phone has
been installed properly. For installation instructions, refer to
the “Installation and Setup” section in the Aastra Model
6731i Installation Guide provided with your phone.
been installed properly. For installation instructions, refer to
the “Installation and Setup” section in the Aastra Model
6731i Installation Guide provided with your phone.
Why doesn’t my phone
ring?
ring?
Check the ring volume on your phone. It may be turned
down or turned off. To adjust the ringer volume setting,
press the volume key when the phone is on-hook and idle.
For more information, see
down or turned off. To adjust the ringer volume setting,
press the volume key when the phone is on-hook and idle.
For more information, see