Aastra Telecom 41-001343-02 User Manual

41-001343-02 REV04 – 05.2014

Use the following procedures to configure an ACD key on the IP phone.

Use the following procedure to configure an ACD softkey, programmable key, or expansion module key using the Aastra 
Web UI. This procedure uses the 6757i IP phone as an example.

To configure an ACD key using the configuration files, see

 

Appendix A, the section, 

 on 

To configure the ACD Auto-Available Timer using the configuration files, see

 

Appendix A, the section, 

Click on Operation->Softkeys and XML
or
Click on Operation->Programmable Keys
or
Click on Operation->Expansion Module <N>.

Depending on your phone-model, the key configuration screen displays. The 6755i Key Screen is shown as an example

.

In the “Type” field, select Auto Call Distribution.

In the “Label” field, specify a name for this ACD softkey. The Label helps identify which queue you are subscribing to when you login. (This 
field does not apply to the programmable keys on the 6730i, 6731i, 6735i, 6753i, 6755i and 9143i.)

For example: Sales

In the “Line” field, select the line which the IP phone uses to subscribe to the queue.

For example: Line 1

Click Save Settings to save your changes.