Aastra Telecom 41-001343-02 User Manual
Operational Features
41-001343-02 REV04 – 05.2014
5-151
Configuring the ACD Auto-Available Timer Using the Aastra Web UI
Use the following procedure to configure an ACD auto-available timer using the Aastra Web UI.
Using the ACD Feature on your IP Phone
The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a
phone queue, your system administrator must preconfigure an ACD softkey or programmable key on your Aastra IP
phone.
phone queue, your system administrator must preconfigure an ACD softkey or programmable key on your Aastra IP
phone.
For models 8 and 11-Line LCD phones, the ACD softkey is labeled according to your network requirements. Check with
your administrator to verify the label assigned to the ACD softkey on your IP phone. The label usually describes which
phone queue you are accessing when you press the ACD softkey.
your administrator to verify the label assigned to the ACD softkey on your IP phone. The label usually describes which
phone queue you are accessing when you press the ACD softkey.
For example, suppose the administrator wants to configure an ACD softkey to allow an IP phone user to log into the Cus-
tomer Support phone queue. The administrator assigns the label “Support” to the softkey, so it is easily recognizable to
the IP phone user. When the IP phone user wants to subscribe to the Customer Support queue, the user presses the Sup-
port key and can log in.
tomer Support phone queue. The administrator assigns the label “Support” to the softkey, so it is easily recognizable to
the IP phone user. When the IP phone user wants to subscribe to the Customer Support queue, the user presses the Sup-
port key and can log in.
Once logged in to the queue, you can make yourself “available” or “unavailable” to take calls by pressing the Availa-
ble/Unavailable key on the phone UI. The server monitors your IP phone status. When you set the IP phone to “available,”
the server begins distributing calls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops
distributing calls to your phone.
ble/Unavailable key on the phone UI. The server monitors your IP phone status. When you set the IP phone to “available,”
the server begins distributing calls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops
distributing calls to your phone.
The icon that appears next to the ACD softkey or programmable key on the IP Phone UI reflects your current status. In the
example shown below, the
example shown below, the
icon shows the current status of this IP phone user as “logged off.”
This icon changes when you log on to the phone queue and are available to take calls. The icon changes again when you
are busy with an active call.
are busy with an active call.
The table below describes the meaning of the LED, and each icon, as they may appear on your IP phone:
Aastra Web UI
1.
Click on Basic Settings->Preferences->Auto Call Distribution Settings.
2.
In the “Auto Available” check-box, click Enabled.
3.
In the “Auto Available Timer” field, specify the length of time (in seconds) before the IP phone state is automatically reset to “available.”
Valid values are 0 to 120 seconds. Default is 60.
Valid values are 0 to 120 seconds. Default is 60.
For example: 60
4.
Click Save Settings to save your changes.
Phone Model
Status: Logged In and Available
Status: Unavailable
Logged Out
9143i
Solid Red LED
Blinking red LED
No LED
9480i, 9480i CT
Solid Red LED
icon
Blinking Red LED
Blinking
icon
No LED
icon
6730i, 6731i, 6753i
Solid Red LED
Blinking red LED
No LED
6735i, 6737i, 6755i, 6757i, 6757i
CT
CT
Solid Red LED
icon
Blinking Red LED
Blinking
icon
No LED
icon