Aastra Telecom 41-001343-02 User Manual
Operational Features
41-001343-02 REV04 – 05.2014
5-153
Directed Call Pickup/Group Call Pickup
Aastra IP phones and any attached Expansion Modules support the Directed Call Pickup (DCP) and Group Call Pickup
(GCP) features.
(GCP) features.
The Directed Call Pickup/Group Call Pickup feature allows you to intercept - or pickup - a call on a monitored extension. An
Administrator or User can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone.
When you configure a DCP softkey, you specify the extension that you want to monitor. Then, when the monitored exten-
sion receives a call, you press the DCP softkey to “pickup” (intercept) it. If the monitored extension receives multiple
incoming calls simultaneously, the IP Phone UI displays a list of incoming calls. You select a call from this list, and are con-
nected to the call.
Administrator or User can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone.
When you configure a DCP softkey, you specify the extension that you want to monitor. Then, when the monitored exten-
sion receives a call, you press the DCP softkey to “pickup” (intercept) it. If the monitored extension receives multiple
incoming calls simultaneously, the IP Phone UI displays a list of incoming calls. You select a call from this list, and are con-
nected to the call.
Aastra Web UI
1.
Click on Advanced Settings->Global SIP->Advanced SIP Settings.
2.
Enter a value, in seconds, from 120 (2 min) to 3600 (1 hour) in the "ACD Subscription Period" field.
3.
Click Save Settings to save your changes.
Note:
This feature is not supported for the 6735i, 6737i, 6863i, 6865i, and 6867i in Release 3.3.1 SP3.