Lucent Technologies 1079984G3 User Manual
Issue 1
April 1997
51
Feature Descriptions
The procedure above does the following:
1.
When someone calls the system, the person receives ringback for 2 sec-
onds.
onds.
2.
Announcement 381 plays. This announcement asks them to do one of
the following:
the following:
■
Press
or wait if they want the operator; if they press
or wait
for the timeout, they are routed to the operator.
■
Press
if they want the help desk; if they press
, they are
routed to extension 105, which is the help desk.
■
Press
if they know the person’s extension; if they press
,
they are routed to announcement 382, which tells them to dial the
person’s extension.
person’s extension.
■
Press
if they know the person’s name; if they press
, the fol-
lowing sub-procedure occurs:
a.
Announcement 661 plays requesting they enter the first
four characters of the person’s last name.
four characters of the person’s last name.
If there is a match, the call is redirected.
If there are multiple matches, continue with Step b.
If there is no match, go to Step d.
b.
Announcement 662 plays requesting they enter the rest of
the person’s last name, followed by the
the person’s last name, followed by the
key.
If there is a match, the call is redirected.
If there are multiple matches, continue with Step c.
If there is no match, go to Step d.
c.
Announcement 663 plays requesting they enter the first two
characters of the person’s first name.
characters of the person’s first name.
If there is a match, the call is redirected.
If there is no match, continue with Step d.
0
0
1
1
2
2
3
3
#