Aastra Telecom IP Phone User Manual

Model 57i IP Phone User Guide

 75

Configuring an Automatic Call Distribution (ACD) Key

Use the following procedure to configure ACD on the 57i IP Phone. The procedure 
shows the softkey screens as an example.

1. Click on Operation->Softkeys and XML.

or
Click on Operation->Expansion Module <N>.

2. Click on the Bottom Keys tab or the Top Keys tab.
3. Select from "Key 1" through "Key 20" on the bottom tab.

or

Select from "Key 1" through "Key 10" on the top tab.

4. In the "Type" field, select "Auto call distribution".

5. In the "Label" field, enter a label to apply to this ACD key.

6. In the "Line" field, select a line to apply Automatic call distribution. Valid values 

are 1 through 9.

7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or 

uncheck (disable) the idle state for this softkey.

8. Click 

 to save your changes.

Aastra Web UI

Note: The "Value" field is not required.

Note: It is recommended you configure no more than a single ACD softkey or 

Expansion Module key per IP phone.