User ManualTable of ContentsSoftware License Agreement3About this Guide9Documentation9Introduction10Phone Features10Requirements11Installation and Setup11Getting Started12Plugging in and Starting the Phone12Network Connected/Network Disconnected16Idle Screen17Idle Screen With Softkeys Configured18Idle Screen with Voicemail Messages19Screen Display After Picking Up the Handset20IP Phone Keys and Key Descriptions21Key Descriptions21Methods for Customizing Your Phone24Phone Options via the IP Phone UI24Simplified Options Menu25Using the IP Phone UI26Phone Options via the Aastra Web UI27Using the Aastra Web UI27Phone Status31Phone Status via IP Phone UI31Phone Status via the Aastra Web UI33Customizing Your Phone34Ring Tones and Tone Sets34Ring Tones34Ring Tone Sets35Configuring Ring Tones and Tone Sets35Contrast Level37Setting Contrast Level37Backlight38Setting the Backlight38Live Dialpad*40Enabling/Disabling Live Dialpad40Set Audio41Audio Mode41Headset Mic Volume42Setting Audio Mode and Headset Mic Volume42Time and Date44Configuring Time and Date44Language50Specifying the Language to Use50User Password52Setting a User Password52Resetting a User Password54Reset a User Password54Restarting your phone55Phone Lock56Locking/Unlocking a Phone56Lock the Phone57Unlock the Phone57Defining an Emergency Dial Plan58Define an Emergency Dial Plan59Line Keys and Softkeys60Multiple Line and Call Appearances60Softkeys61State-Based Softkeys (Bottom Keys only)64Key Display Behavior66Line Key68Setting a Line Key70Speeddial Key71Speeddial Prefix71Creating a Speeddial Key Using the Softkeys72Creating a Speeddial Key Using the Aastra Web UI74"Do not Disturb" (DND) Key75Setting a "Do Not Disturb" Key75Busy Lamp Field (BLF) Key77Setting a BLF Key77BLF List Key79Setting a BLF List Key80Automatic Call Distribution (ACD) Key (for Sylantro Servers)82Configuring an Automatic Call Distribution (ACD) Key83Using the ACD Feature on your IP Phone84Using the ACD Key85Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)87Configuring Directed Call Pickup (DCP) Key(for Sylantro Servers)88Configuring Group Call Pickup (GCP) Key (for Sylantro Servers)89Using Directed Call Pickup/Group Call Pickup90XML Key91Setting XML Services92Setting an XML Key93Accessing the XML Service94Flash Key96Sprecode Key97Setting a Sprecode Key97Park/Pickup Keys99Park/Pickup Static Configuration99Park/Pickup Key Configuration101Using the Park Call/Pickup Parked Call Feature104Last Call Return (lcr) Key (Sylantro Servers only)105How it works105Setting a Last Call Return Key105Services Key107Setting Services Key108Directory Key109Setting Directory Key110Callers List Key111Setting Callers List Key112Intercom Key113Setting an Intercom Key114None Key115Setting a None Key115Empty Key116Setting an Empty Key116Phone Lock Key117Setting a Phone Lock Key117Using the Lock/Unlock Key on the IP Phone118Deleting a Key119Making Calls120Dialing a Number120Pre-dialing a Number120Using Handsfree Speakerphone121Using a Headset122Advanced Volume Controls for the Headset Mic122To Make and Receive Calls Using a Headset123Using Intercom124Using the Icom Key124Redial126Accessing the Redial List126Deleting from the Redial List.127Mute127Receiving Calls128Answering an Incoming Call128Sending an Incoming Call to Voicemail129Handling Calls130Placing a Call on Hold130When on Hold131Automatic Hold131Retrieving a Held Call131Transferring Calls132Blind Transfer132Consultative Transfer132Conferencing Calls133Local Conferencing134Centralized Conferencing (for Sylantro and Broadsoft Servers)136Ending Calls139Managing Calls140Directory List140Accessing Your Directory140Sorting Entries and Quick Search Feature141Managing the Directory List141Saving Entries to the Directory List146Sorting Entries and Quick Search Feature147Adding to and Editing the Directory List148Downloading the Directory List to Your PC153Downloading the Directory List to Your PC154Accessing the Directory List155Callers List156Accessing the Callers List157Editing Entries in the Callers List158Deleting Entries from the Callers List159Downloading the Callers List to Your PC160Call Forwarding161Setting Call Forwarding162Missed Calls Indicator165Voicemail166Using Voicemail166Additional Features167Star Codes167Suppressing DTMF Playback167Configuring Suppression of DTMF Playback167Display DTMF Digits169Configuring Display of DTMF Digits169Enable/Disable Call Waiting170Enabling/Disabling Call Waiting171Play Call Waiting Tone172Configuring Call Waiting Tone172Stuttered Dial Tone173Configuring Stuttered Dial Tone173XML Beep Support174Configuring XML Beep Support174Status Scroll Delay175Configuring Status Scroll Delay175Incoming Call Interrupts Dialing176Configuring "Incoming Call Interrupts Dialing"177Goodbye Key Cancels Incoming Calls178Configuring Goodbye Key to Cancel Incoming Calls178Using the Goodbye Key to Cancel Incoming Calls Feature179UPnP Mapping Lines (for remote phones)180Configuring UPnP Mapping Lines180Message Waiting Indicator181Configuring Message Waiting Indicator181Incoming Intercom Call Features182Incoming Intercom182Microphone Mute182Auto-Answer/Play Warning Tone183Allow Barge In183Configuring Incoming Intercom Settings183Using Redial Key for “Last Number Redial”184Available Features Enabled by Administrators185Outgoing Intercom Calls185Missed Call Summary Subscription185Customizable Callers List Key and Services Key186Autodial (Hotline and Warmline)186Centralized Conferencing186Answer and Ignore Softkeys for XML Applications187XML Softkey for Special Characters in XML Applications187“Hold” Feature Enhancement (for Broadsoft Servers)187Model 536M and 560M Expansion Modules188Using the Expansion Modules189536M Expansion Module189560M Expansion Module190Troubleshooting Solutions192Why is my display blank?192Why is my speakerphone not working?192Why can’t I get a dial tone?192Why doesn’t my phone ring?192Why is the light not coming on with a new Voice Mail Message?192Why is my handset not working?192What are services, and how do I use them?193How do I find the IP address of my phone?193Why does my phone display the “No Service” message?193How do I change my user password?193Why does my phone display "Bad Encrypted Config"?194How do I restart the IP phone?195How do I lock my phone?196Limited Warranty199Appendix A - Time Zone Codes201Size: 14.7 MBPages: 210Language: EnglishOpen manual