Mitel sx-200 User Manual
232
SX-200 ICP MX Technician’s Handbook
Backing up Log and Trap Files using Kermit
The Log file and Trap file are used for troubleshooting. Mitel Technical
Support may request backups of these files should you call for assistance.
You can use Kermit to back up the files one at a time. Or, you can
download them along with other system files using Kermit (see page
page 234). You can also send them to an FTP server or e-mail address
(see page 233).
Your communication package must support the Kermit protocol to perform
a backup. HyperTerminal can be used for serial connections; a secure
Telnet client that supports SSL/TLS and Kermit can be used for remote
connections.
To back up log and trap files separately using Kermit:
1. Establish a connection (serial or secure Telnet) to the Maintenance
Terminal and begin a Maintenance session.
2. Press,
SYSTEM
DATABASE
TRAP_BACKUP or LOGS_BACKUP
ENTER
(Enter a file name — e.g., C:\Trap_Oct08.txt)
CONFIRM
ENTER
The system then prompts you to exit to a local Kermit session. Ensure
that the Kermit session is set to text mode, because the maintenance
log entries must be copied into a text file.