Aastra Telecom 6757I User Manual

Page of 276
250
Model 6757i IP Phone User Guide
 
Troubleshooting Solutions
Troubleshooting Solutions
Why is my display blank?
Ensure that power is being provided to your phone. If your network does not provide inline 
power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over 
Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the 
section “Connecting to the Network and to Power” in the Aastra 6757i Installation Guide for 
details. 
Why is my speakerphone not working?
If you press the 
 button and the speaker light flashes and you do not hear dial tone through 
the speaker phone, the Set Audio option in the phone’s Options list has been set up for headset 
use. Press 
 a second time and if the light goes out, the phone has been set up to be used 
only with a headset or handset. If the light stays on steady and you hear dial tone, the phone has 
been set up so that you can alternate between the speakerphone and the headset by pressing 
. See the section 
 on 
 for instructions on how to change the Set Audio 
option.
Why can’t I get a dial tone?
Check for any loose connections and that the phone has been installed properly. For installation 
instructions, please refer to the “Installation and Setup” section in the Aastra 6757i Installation 
Guide provided with your phone.
Why doesn’t my phone ring?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer 
volume setting, press the volume button when the phone is on-hook and idle. For more 
information, refer to the “Adjusting Volume section” in the
Aastra 6757i Installation Guide provided with your phone.
Why is the light not coming on with a new Voice Mail Message?
Your phone system or service provider must provide “Visual” Message Waiting service for this 
function to work. Check with your System Administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone and handset. See the 
section “Connecting a Handset or Headset” in the Aastra 6757i Installation Guide for 
information.