User ManualTable of ContentsSoftware License Agreement3Table of Contents5About this Guide9Documentation9Introduction10Phone Features10Requirements10Installation and Setup11Getting Started12Plugging in and Starting the Phone12Network Connected/Network Disconnected15Idle Screen16Reference17Idle Screen With Softkeys Configured17Idle Screen with Voicemail Messages18Screen Display After Picking Up the Handset18IP Phone Keys and Key Descriptions20Key Descriptions20Methods for Customizing Your Phone23Phone Options via the IP Phone UI23Simplified Options Menu24Using the IP Phone UI25References25Phone Options via the Aastra Web UI26Using the Aastra Web UI26Phone Status30Phone Status via IP Phone UI30Phone Status via IP Phone UI30Finding Your Phone’s IP Address31Phone Status via the Aastra Web UI32SIP Account Status33Customizing Your Phone35Ring Tones and Tone Sets35Ring Tones35Ring Tones Table35Ring Tone Sets36Configuring Ring Tones and Tone Sets36Contrast Level38Setting Contrast Level38Backlight39Setting the Backlight39Live Dialpad*41Enabling/Disabling Live Dialpad41Set Audio42Audio Mode42Headset Mic Volume43Setting Audio Mode and Headset Mic Volume43Time and Date45Configuring Time and Date45Set Time and Time Format45Set Date and Date Format46Set Time Zone48Daylight Savings Time48Set Time Servers49Language52Specifying the Language to Use52Language Input54Keypad Input Alphabet Tables54English54French54Spanish55German55Italian56Configuring Language Input Using the IP Phone UI56Latin 2 Character Set58User Password59Setting a User Password59Resetting a User Password61Reset a User Password61Restarting your phone62Phone Lock63Locking/Unlocking a Phone63Lock the Phone63Unlock the Phone63Lock the Phone64Unlock the Phone64Defining an Emergency Dial Plan65Define an Emergency Dial Plan66Reference66Line Keys and Softkeys67Multiple Line and Call Appearances67Softkeys68State-Based Softkeys (Bottom Keys only)71Key Display Behavior72Line Key74Configuring a Line Key76Speeddial Key78Speeddial Prefix78Press-and-Hold to Create a Speeddial (applicable to softkeys, keypad keys, expansion module keys)79Creating a Speeddial Using the Speed Dial Edit Option81Creating a Speeddial Key Using the Sofkeys or Expansion Module Keys83Creating Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI84Editing Speeddial Keys85Editing a Speeddial on a Softkey or Expansion Module Key87Editing a Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI88"Do not Disturb" (DND) Key89Configuring a DND Key89Busy Lamp Field (BLF) Key91Configuring a BLF Key92BLF List Key94Configuring a BLF List Key94Automatic Call Distribution (ACD) Key (for Sylantro Servers)97Configuring an Automatic Call Distribution (ACD) Key98Using the ACD Feature on your IP Phone99ACD LED Table99Using the ACD Key99Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)102Configuring Directed Call Pickup (DCP) Key (for Sylantro Servers)103Configuring Group Call Pickup (GCP) Key (for Sylantro Servers)105Using Directed Call Pickup/Group Call Pickup106Using Directed Call Pickup (DCP)106Using Group Call Pickup (GCP)106XML Key108Configuring XML Services109Configuring an XML Key111Accessing the XML Service113From the Services Menu113From an XML Key113WebApps Key114Configuring a WebApps Key114Using the WebApps Key115Flash Key116Configuring a Flash Key116Sprecode Key118Configuring a Sprecode Key118Park/Pickup Keys120Park/Pickup Static Configuration120Park/Pickup Call Server Configuration Values121Configuring Park /Pickup using Static Configuration122Park/Pickup Key Configuration123Key Configuration Using the Aastra Web UI123Configuring Park/Pickup using Key Configuration123Using the Park Call/Pickup Parked Call Feature125Park a Call125Pickup a Parked Call126Last Call Return (lcr) Key (Sylantro Servers only)127How it works127Configuring a Last Call Return Key127Call Forward Key129Configuring a Call Forward Key129BLF/Xfer131BLF/Xfer Key Requirements and Functionality131Configuring a BLF/Xfer Key132Speeddial/Xfer134Speeddial/Xfer Key Requirements and Functionality134Configuring a Speeddial/Xfer Key135Speeddial/Conf137Configuring a Speeddial/Conf Key138Services Key140Reference140Configuring a Services Key141Directory Key143Reference143Configuring a Directory Key143Callers List Key145Reference145Configuring a Callers List Key145Intercom Key147Reference147Configuring an Intercom Key148Phone Lock Key150Configuring a Phone Lock Key150Using the Lock/Unlock Key on the IP Phone151Lock the Phone151Unlock the Phone151Paging Key (Sends the RTP Stream)152Configuring a Paging Key152Using the Paging Key154None Key155Configuring a None Key155Empty Key157Configuring an Empty Key157Deleting a Key159Making Calls160Dialing a Number160Pre-dialing a Number161Using Handsfree Speakerphone161Using a Headset162Advanced Volume Controls for the Headset Mic162To change this volume:162To Make and Receive Calls Using a Headset162Using Intercom163Using the Icom Key163Redial165Accessing the Redial List165Deleting from the Redial List.165Delete All Items165Mute166Receiving Calls167Answering an Incoming Call167To answer the call167Sending an Incoming Call to Voicemail168Handling Calls169Placing a Call on Hold169To place a call on hold169When on Hold170Automatic Hold170Retrieving a Held Call170Transferring Calls171Blind Transfer171Consultative Transfer171To transfer a call to another extension172Conferencing Calls173Local Conferencing173Using Local Conferencing174Joining Two Active Calls in a Single Conference175Centralized Conferencing (for Sylantro and Broadsoft Servers)175Reference175Using Centralized Conferencing176Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers)176Setting Up Multiple Conferences (for Sylantro Server only)177Joining Additional Parties to Active Conferences178Ending Calls178Managing Calls179Directory List179Accessing Your Directory179Sorting Entries and Quick Search Feature180Managing the Directory List180Adding New Entries to the Directory List181Editing Entries in the Directory List182Deleting Entries from the Directory List185Saving Entries to the Directory List186Downloading the Directory List to Your PC188Download the Directory List189Callers List190Caller’s List Screen Display190Access the Callers List191Edit Entries in the Callers List192Delete Entries from the Callers List193Download the Callers List to Your PC194Download the Callers List194Account Configuration (DND and Call Forwarding)195DND Account-Based Configuration195Configuring DND196Configuring DND Using the Aastra Web UI.197Using DND Modes via the IP Phone UI198DND in Account Mode199DND in Phone Mode (Default)199DND in Custom Mode200Call Forward Account-Based Configuration201Configuring CFWD Using the Aastra Web UI203Using CFWD via the IP Phone UI207CFWD in Account Mode207CFWD in Phone Mode210CFWD in Custom Mode213Missed Calls Indicator217Accessing and Clearing Missed Calls.217Voicemail218Using Voicemail218Additional Features219Star Codes219Suppress DTMF Playback219Configuring Suppression of DTMF Playback219Display DTMF Digits221Configuring Display of DTMF Digits221Enable/Disable Call Waiting223Enabling/Disabling Call Waiting223Play Call Waiting Tone225Configuring Call Waiting Tone225Stuttered Dial Tone226Configuring Stuttered Dial Tone226XML Beep Support227Configuring XML Beep Support227Status Scroll Delay228Configuring Status Scroll Delay228Incoming Call Interrupts Dialing229Transfer/Conference Call Behavior229Intercom Behavior229Configuring "Incoming Call Interrupts Dialing"230Switch UI Focus to Ringing Line231Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI231Preferred Line and Preferred Line Timeout232Goodbye Key Cancels Incoming Calls234Configuring Goodbye Key to Cancel Incoming Calls234Using the Goodbye Key to Cancel Incoming Calls Feature235UPnP Mapping Lines (for remote phones)236Configuring UPnP Mapping Lines236Message Waiting Indicator238Configuring Message Waiting Indicator238Incoming Intercom Call Features239Incoming Intercom239Microphone Mute239Auto-Answer/Play Warning Tone240Allow Barge In240Configuring Incoming Intercom Settings241Using Redial Key for “Last Number Redial”242Group RTP Paging (receives RTP streams)243Configuring Group RTP Paging244Use LLDP ELIN245Configuring LLDP ELIN245Available Features Enabled by Administrators246Outgoing Intercom Calls246Missed Call Summary Subscription246Customizable Callers List Key and Services Key247Autodial (Hotline and Warmline)247Centralized Conferencing247Reference248Answer and Ignore Softkeys for XML Applications248XML Softkey for Special Characters in XML Applications248Playing a WAV File On Your Phone249IP Phone UI Screen During WAV Streaming249Using the Keypad During Active XML Applications249Key Redirection250Conference, Transfer, Redial, Intercom Keys and Voicemail Option250Options Key250XML Applications and Off-Hook Interaction251XML Override for a Locked Phone251RTP Recording and Simultaneous Playing251“Hold” Feature Enhancement (for Broadsoft Servers)252Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS)252IP Phone UI when Broadsoft CMS is Enabled252Model M670i and M675i Expansion Modules253Model M670i253Model M675i253Reference253Reference254Using the Expansion Modules255M670i Expansion Module255M675i Expansion Module255M675i Expansion Module256References256Press-and-Hold to Create a Speeddial Key257Troubleshooting Solutions258Why is my display blank?258Why is my speakerphone not working?258Why can’t I get a dial tone?258Why doesn’t my phone ring?258Why is the light not coming on with a new Voice Mail Message?258Why is my handset not working?258What are services, and how do I use them?259How do I find the IP address of my phone?259Why does my phone display the “No Service” message?259How do I change my user password?259Why does my phone display "Bad Encrypted Config"?260How do I restart the IP phone?261How do I lock my phone?262Lock the Phone262Unlock the Phone262Lock the Phone263Unlock the Phone263Limited Warranty265Exclusions265Warranty Repair Services265After Warranty Service266Appendix A - Time Zone Codes267Time Zone Name/Time Zone Code Table267Index271Size: 14.3 MBPages: 276Language: EnglishOpen manual
