Panasonic KX-TG5100M User Manual

The Answering System is on, 
but incoming messages are 
not recorded.

• The recording time is set to “Greeting only”. 

Select “1 minute”, “2 minutes” or “3 minutes” 
(p. 22).

• Memory is full. Erase unnecessary 

messages (p. 56).

“

 

 

” is displayed 

and the ANSWER ON indicator 
flashes rapidly, and no new 
messages are recorded.

• Memory is full. Erase unnecessary 

messages (p. 56).

You cannot access a mailbox 
from the base unit or the 
handset.

• If more than one other unit is in use, you may not 

be able to access the mailbox. Try again later.

• If 2 other users are listening to messages, or 

another user is listening to messages while the 
Answering System is responding to a call, you 
cannot access the mailbox. Try again later.

You cannot access a mailbox 
from a touch tone phone.

• Make sure you enter the correct remote code 

(p. 59).

• If “Enter Mailbox password” is heard, Mailbox 2 

or 3 has a password which must be entered 
(p. 51).

• The Answering System may not respond if 

the tones are too short to activate the unit. 
Press each button firmly.

• The Answering System is off. Turn it on (p. 61).

You cannot erase messages 
in the mailbox.

• While another user is accessing the mailbox 

or a caller is leaving a message in the 
mailbox, you cannot erase messages in the 
same mailbox.

When you play back 
messages or you turn the 
Answering System on, the unit 
announces the wrong day.

• The date may be set incorrectly. Adjust the 

date (p. 17).

Caller ID information is not 
displayed during message 
playback (p. 55).

• Caller ID information will not be displayed

– if a message is recorded by using [MEMO] 

(p. 57),

– if a call is transferred to a mailbox, and the 

caller leaves a message (p. 57), or

– if the Caller List is renewed and the Caller 

List item is erased (p. 30).