Panasonic KX-TG2386 User Manual

Page of 92
Troubleshooting
78
You cannot make an intercom/
outside call.
• Your handset is in remote operation mode 
(p. 64). Exit by pressing [OFF].
• The handset you called is too far from the 
base unit.
• If the handset or base unit is in use, you may 
not be able to make a call. Try again later.
• If you are entering a phone number, or the 
handset enters the Caller List, phone book, 
redial list or one-touch dialer while the Talking 
Keypad or Announcement is turned on, you 
will not be able to make an outside call. To 
make an outside call, return to the standby 
mode.
You cannot redial.
• If the last number dialed was more than 
48 digits long, the number will not be redialed 
correctly.
You cannot make long 
distance calls.
• Please make sure you have long distance 
service.
The handset does not display 
the caller’s name and/or 
phone number.
• You need to subscribe to Caller ID.
• Other telephone equipment may be 
interfering with your phone. Disconnect it and 
try again.
• Other electrical appliances connected to the 
same outlet may be interfering with Caller ID.
• Telephone line noise may be affecting Caller ID.
• The caller requested not to send his/her 
Caller ID information (p. 35).
• If a call is being transferred to you, the Caller 
ID information will not be displayed.
• If a (separate) Caller ID box is connected 
between the unit and the telephone wall jack, 
disconnect the Caller ID box or plug the unit 
directly into the wall jack.
• If the unit is connected to a telephone line 
with DSL service, the unit may not display 
caller’s name and/or phone number properly. 
We recommend connecting a noise filter 
(contact your DSL service provider) to the 
telephone line between the base unit and the 
telephone line jack.
Problem
Cause & Remedy
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