Panasonic DBS 576 User Manual
Section 521
Built-In ACD Supervisor Guide
20
DBS 576 (USA) issued October 2000
576-3.6-521 (ACD 4.0)
Transferring Incoming Call Setting
Outline
COs and private lines with transferred incoming ACD calls to be processed
the same are grouped together as a block. Each block is assigned one of four
ACD Call Handling Programs.
the same are grouped together as a block. Each block is assigned one of four
ACD Call Handling Programs.
Set the ACD Call Handling Program number to each block, and set the ACD
service call processing method.
service call processing method.
Operation
1. From [CUSTOMIZE MENU] screen, press the soft key 1 or 6 to
select [LINE REGIST.].
2. From [LINE REGIST.] screen, press the soft key 2 or 7 to select
[TRANSF. INCOME].
3. The following screen appears. Press the soft key for desired block
number.
CUSTOMIZE
MENU
LINE REGIST.
→
SYSTEM ID
→
AGENT ID
→
GROUP SETTING
→
CALL HANDLING
→
TRANSF. INCOME
BL
1ST
LST
PRG
01
001
003
1
02
03
005
010
3
04
LINE REGIST.
DIRECT INCOME
→
TRANSF. INCOME
→
DID ID
→
EXT. GROUP
→
CUSTOMIZE MENU
→
or