Panasonic DBS 576 User Manual
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Built-In ACD Supervisor Guide
Section 521
576-3.6-521 (ACD 4.0)
DBS 576 (USA) issued October 2000
29
Waiting Call
Operation
1. From [SYSTEM INFO] screen, press the soft key 2 or 7 to select
[WAITING CALL].
2. The following screen appears.
3. Press
the
NEXT key to scroll down/PREV key to scroll up the
screen.
4. Press
the
AUTO key to return to the [SYSTEM INFO] screen.
Press the PROG key to return to the [SUPERVISOR MENU]
screen.
screen.
Screen explanation
TRK column: CO Line numbers for calls currently in wait status.
TIME column: Time of the call is placed in wait status.
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
→
WAITING CALL
AGENT GROUP 1
TRK
TIME
01/XX
XXX
XXXXS
XXX
XXXXS
XXX
XXXXS
XXX
XXXXS
or