Panasonic 524X07801B User Manual
Section 700 - Operation
Chapter 3. System Features
576-13-700
DBS 576 (USA), Revised 6/11/98
23
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The pilot number for an attendant group is flexible (i.e., any extension number can be designated
as the pilot [not a real extension]).
as the pilot [not a real extension]).
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If a member of the attendant group has Do-Not-Disturb (DND) or Call Forwarding - All set, that
phone is temporarily removed from the attendant group.
phone is temporarily removed from the attendant group.
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If a member of the attendant group has Call Forwarding - Busy set and the extension is busy, the
call goes to the next phone in the attendant group.
call goes to the next phone in the attendant group.
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If all members are busy for the duration of the busy queuing timer, the call can be forwarded to
another hunt group or another extension.
another hunt group or another extension.
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Attendant groups support the following call types:
• Direct Inward Dialing (DID) / Dialed Number Identification Service (DNIS) / Direct
Dial Inward (DDI)
• Direct Inward System Access (DISA)
• Extension calls
• Private network attendant calls
• Call reversion
• Call forwarded to Attendant Hunt Group
Automatic Call Distributor
Description
The System provides an optional Automatic Call Distributor (ACD) for efficient presentation,
handling, and management of incoming calls to one or more groups of specialized users.
handling, and management of incoming calls to one or more groups of specialized users.
This optional Built-in ACD is contained on a single circuit card that is installed in the System. This
“built-in” capability eliminates the need for custom wiring and other installation.
“built-in” capability eliminates the need for custom wiring and other installation.
Each specialized user is known as an ACD agent. Each agent position is equipped with a large display
telephone (VB-44225) that provides Liquid Crystal Display (LCD) messages to assist the agent in
handling calls.
telephone (VB-44225) that provides Liquid Crystal Display (LCD) messages to assist the agent in
handling calls.
The Built-in ACD provides:
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Up to 2 agent groups
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Up to 32 agent IDs per group
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Up to 64 agent IDs per system
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Up to 32 agents
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1 supervisor ID per group
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Up to 2 supervisor IDs per system
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Up to 4 voice ports per group
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Up to 4 voice ports per system
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1 Music On Hold (MOH) source (Main System MOH source)
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1 Management Information System (MIS) Monitor Port (RS-232C)
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2-week memory for MIS reports
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Up to 6 recorded message
s
(max. 14 sec. per message)
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1 fixed message up to 5 minutes