User ManualTable of ContentsChapter 1. About This Manual11Organization11Purpose11Abbreviation List12Chapter 2. List of Features13Chapter 3. System Features19AEC Disconnect22Attendant Groups22Automatic Call Distributor23Automatic Route Selection24Automatic Trunk to Trunk Transfer25Background Music/MOH Separation25Battery Backup25Building Block Expansion Capability26Built-In Voice Processing Unit26Call Progress Tones27Caller ID28Centrex/PBX Compatibility28Class of Service29Class of Service - Trunk/Tie29Class of Service - Ext/Ext Restriction30Class of Service - Extension Feature30Class of Service - Trunk to Trunk Restriction32CO Ringing Types32Direct Inward Dial Ringing32Direct In Line Ringing33Direct Inward System Access Ringing33Multiple Ringing34CO Trunk Interface34CO Trunk Interface - DID34CO Trunk Interface - Ground Start35CO Trunk Interface - ISDN BRI35CO Trunk Interface - ISDN-PRI35CO Trunk Interface - Loop Start36Computer Telephony Integration Capability36Data Security37Day/Night System Mode37Manual Day/Night Mode38To switch Day/Day 2/Night modes using Feature Acce...38Automatic Day/Night Mode39Digital Pad40Direct Inward System Access40To make a DISA call to an extension:41To make a DISA call to an outside number:41Distinctive Ringing41Door Box42To answer a door box:42Door Box Sensor43Extension Interface43Digital Key Telephones43Analog Device Capability44DP/DTMF Single Line Telephones (SLTs)44ISDN/BRI S-Point Interface44ISDN/PRI S-Point Interface45Flexible Numbering Plan45Free Slot46Hunting Groups46Pilot Terminal Hunt Group46Pilot Distributed Hunt Group47Switch Back Hunt Group47Circular Hunt Group47Next Extension/Hunt Group47Internal Hold Tone48MCO Tenant Group48Memory Backup49Music-on-Hold50Name Assignments50Extension Name Assignments51To set extension names using a large-display or sm...51Example 1. Large-display phone52Example 2. Small-display phone53Speed Dial Name Assignments54PSD Names:54To set PSD names using a large-display or small-di...54SSD Names:55To set SSD names using a large-display or small-di...55Network Facilities56Network Call Transfer57Network Extension Calling57Network Paging57Network Call Routing57Tandem Connection57Non-Blocking Architecture57Power Failure Transfer58Power On Maintenance58Programming Devices59Telephone Programming59PC-Based Customizing Tool59Ringing Modes59Day 1/ Day 2/Night Ringing60Day 1/ Day 2/Night Delayed Ringing60DID Day/Night Ringing61DID Day/Night Busy/Delayed Ringing61Busy Lamp Field Ringing61Busy Lamp Field Delayed Ringing62Slide Ringing62Alarm Ringing62SSD TRS Override63Station Message Detail Recording63Toll Restriction Service65Trunk Access Groups66To access a trunk group:66Virtual Port67Virtual Port used for Virtual Extension67Virtual Port used for Floating Hold67Voice Mail Integration (Third Party)68Answer Supervision for Voice Mail68Call Forward ID Code for Voice Mail68To set a Call Forward ID Code for Voice Mail:69To clear the ID Code:69DID/DNIS/DDI Voice Mail ID Code69High Priority Message Waiting70Message Key ID Code70To retrieve a message at Voice Mail:70Voice Mail Transfer Key71To assign a Voice Mail Transfer key from a phone:71To use a Voice Mail Transfer key:71Chapter 4. User Maintenance73Introduction74About User Programming74To enter User Maintenance mode:75Set System Date/Time/Day75To change the system date, time, and day of week:75Set Personal Speed Dial Numbers76To set PSD numbers:76Set Personal Speed Dial Names77To set PSD names using either a large-display or s...78Example 1. Large-display phone79Example 2. Small-display phone80Set System Speed Dial Numbers82To set SSD numbers:82Set System Speed Dial Names83To set SSD names using either a large-display or s...83Set System Speed Dial Index84To set SSD index using either a large-display or s...84Set Extension Names86To set extension names using either a large-displa...86Set Verified Account Codes87To set the Verified Account code:87Set Call-Forward ID Codes for Voice Mail89To set the Call Forward ID code:89Set Message Key ID Code90To set the Message Key ID code:90Set Mode Schedule91To set the Mode Schedule:91Set Special Day Mode93To set the Special Day Modes:93Set Exception Day Mode99To set the Exception Day Modes:100Set Day of Week Mode101To set the Day of Week Modes:102Set Walking TRS Codes103To set Walking TRS Codes using either a large-disp...103Set Call Forward Busy Destination Extension104To set a Call Forward Busy Destination Extension u...104Set Call Forward No Answer Destination Extension105To set a Call Forward Busy Destination Extension u...105Set Caller ID Logging Extensions106To set a Caller ID Logging Extensions using either...107Chapter 5. Key Telephone Features109Key Telephone112Account Codes112Non-Verified Account Codes113Verified Account Codes113Non-Verified Account Codes113To enter an account code before making a call:113To enter an account code during an outside call:114Verified Account Codes114To make an outside call that requires an account c...114Attendant Group Calls115To call an attendant group:115Auto Repeat Dial116To use Auto Repeat Dial:116Background Music116To turn Background Music on:117To turn Background Music off:117Busy Override117To break into a call with a line appearance on you...118To use Extension Busy Override:118Callback Request119To set a Callback Request:119To respond to a callback request:119Call Forwarding120Call Forwarding-All Calls120To set Call Forwarding-All Calls:120To cancel Call Forwarding-All Calls:121Call Forwarding - Busy121To set Call Forwarding - Busy:121To cancel Call Forwarding - Busy:122Call Forwarding - No Answer122To set Call Forwarding - No Answer:122To cancel Call Forwarding - No Answer:123Call Forwarding-All Calls and Do-Not-Disturb123To cancel Call Forwarding-All Calls and DND:.123Call Hold124System Hold124To place a call on System Hold:124To retrieve a call placed on System Hold from the ...124To retrieve a call placed on System Hold from an e...125To retrieve a held call on a specific trunk:125Floating Hold125To place a call on Floating Hold:125To retrieve a call from Floating Hold:126Exclusive Hold126To place a call on Exclusive Hold:126To retrieve a call from Exclusive Hold:126Broker’s Hold127To place a call on Broker’s Hold:127Call Park127To park a call on this extension:128To retrieve a call parked at the originating exten...128To park a call at another extension:128To retrieve a transfered call park:128Call Pickup129Extension Group Pickup129To use Extension Group Pickup - All Calls:130To use Extension Group Pickup - External Calls:130To use Specified Group Pickup:130Extension Direct Pickup131To use Extension Direct Pickup:131Trunk Group Pickup131To use Trunk Group Pickup:131Trunk Direct Pickup132To use Trunk Direct Pickup:132Call Transfer132Supervised Transfer132To supervise the transfer of a call to another ext...133To supervise the transfer of a call to an outside ...133Unsupervised Transfer134To transfer a call to another extension without su...134To transfer a call to an outside number without su...134Camping a Call Onto a Busy Extension135To camp a call onto a busy extension:135Caller ID Call Log136Call Log Operation on a Small Display Key Telephon...137To view the Call Log:137To outdial from the Call Log:138To store the Call Log number in a personal speed d...138Call Log Operation on a Large Display Key Telephon...139To view the Call Log:139To outdial from the Call Log:140To store the Call Log number in a personal speed d...140Camp-on (Call Waiting)141To use Automatic Camp-on:141To use Manual Camp-on:142To answer a Camp-on (Call Waiting) signal:142Conference Calls143Three-Party Conferencing143To establish a 3-party conference call:143Eight-Party Conferencing144To establish an eight-party conference call from t...144To establish an eight-party conference call from y...144Display Information145Large Display Phone146Personal Dial146System Dial146Extension146Function System146Function Ext146Large-LCD Display During Idle147Small Display Phone147Variable Mode147Changing the Display Contrast147Do-Not-Disturb148To set DND for your own extension:148To cancel DND for your own extension:149To set DND for another extension:149To cancel DND for another extension:149DP to DTMF Signal Conversion150To switch from DP to DTMF dialing:150DSS/72 Console150EM/24 Console151Flash151Flexible Function Keys152To assign Fixed Feature codes to an FF key:152To assign Flexible Feature Codes to an FF key:153To erase a code stored on an FF key:153To check a programmed FF key (Display Phone Only):...153Handsfree Answerback157To answer calls using Handsfree Answerback:158Handsfree Operation158To initiate Handsfree Operation:159Headset Operation159To answer calls using the Headset Operation:159Hot Dial Pad160Considerations160Hot Line160To immediately connect to a pre-assigned extension...161Intercom Calling161To make a call using Intercom Calling:162Last Number Redial162To automatically redial the last number dialed:163Line Appearances163DSS/BLF Appearances163To assign a DSS/BLF key:164To make an intercom call using the DSS/BLF key:164To pick up a call on a DSS/BLF key:164Direct Line Appearances165Multi-CO (MCO) Appearances165Message Key166To automatically call back an extension that left ...167Message Waiting / Callback167To leave a message waiting indication:168To answer a message waiting indication (callback):...168To cancel a callback message:168Mute Function169To block outgoing audio using the Handset Mute (44...169To block outgoing audio using the Microphone Mute:...169Offhook Monitor170To put a call on speaker using the Offhook Monitor...170Offhook Signaling170After receiving an offhook signal during a call:171Offhook Voice Announce171To make an OHVA :171To answer an OHVA:172To transfer a call using OHVA:172To answer a call after it has been announced using...173One-Touch Keys173To program a one-touch key for outside telephone n...173To assign an System Speed Dial (SSD) numbers to a ...174To chain 2 to 6 SSD numbers to a single one-touch ...174To assign a feature code or extension number to a ...175To check a programmed one-touch key:175Onhook Dialing175To dial onhook:176Paging176To make a page:176Meet-Me Answer177To answer a page using Meet-Me Answer:177Reset Call177To use Reset Call to dial another extension (after...178Ringing Line Preference178To answer a call using Ringing Line Preference:178Speed Dialing179Personal Speed Dial179To assign PSD numbers:179To dial a PSD number by entering the speed dial bi...180To check a PSD number:180To delete a PSD number:180System Speed Dial181To assign SSD numbers:182To dial an SSD number by entering the speed dial b...182To check an SSD number:182To delete an SSD number:183Speed Dial Linking183To link multiple SSD numbers to a PSD bin:184To use a PSD Key that links multiple SSDs:184To manually link speed dial keys together:184Speed Dial Name Assignments185PSD Names:185To set PSD names using a large-display or small-di...185SSD Names:186To set SSD names using a large-display or small-di...186Example 1. Large-display phone186Example 2. Small-display phone188Timed Reminder Call189To set the Timed Reminder Call feature:190To cancel the Timed Reminder Call feature:190Trunk Access190CO Line Key Trunk Access191To access an outside line:191Direct Trunk Access191To use Direct Trunk Access:191MCO Line Preference192To place a call using MCO Line Preference:192MCO Trunk Access192To seize an idle trunk:193Trunk Queuing194To set Trunk Queuing:194To respond to the Trunk Callback alert tone:194Variable Mode195To enable Variable Mode:195To Execute a Variable Mode Function:195To cancel Variable Mode:195To assign Variable Mode Functions to a Small Displ...196To assign Variable Mode Functions to a Large Displ...196Flexible Screen Positions196Voice Recognition197Volume Control197To adjust the volume while your phone is in use:197To adjust ringer volume while your phone is idle:198Walking TRS Class of Service198To use a Walking Class of Service code:198Chapter 6. DSLT Features201Digital Single Line Telephone203Account Codes203Non-Verified Account Codes204Verified Account Codes204Non-Verified Account Codes204To enter an account code before making a call:204To enter an account code during an outside call:205Verified Account Codes205To make an outside call that requires an account c...205Attendant Group Calls206To call an attendant group:206Auto Repeat Dial207To use Auto Repeat Dial:207Background Music207To turn Background Music on:208To turn Background Music off:208Busy Override208To use Extension Busy Override:209Callback Request209To set a Callback Request:209To respond to the callback request:210Call Forwarding210Call Forwarding-All Calls210To set Call Forwarding-All Calls:211To cancel Call Forwarding-All Calls:211Call Forwarding - Busy211To set Call Forwarding - Busy:212To cancel Call Forwarding - Busy:212Call Forwarding - No Answer212To set Call Forwarding - No Answer:213To cancel Call Forwarding - No Answer:213Call Forwarding and Do-Not-Disturb213To cancel Call Forwarding and DND:213Call Hold214System Hold214To place a call on System Hold:215To retrieve a call placed on System Hold:215To retrieve a held call on a specific trunk:215Floating Hold215To place a call on Floating Hold:215To retrieve a call from Floating Hold:216Exclusive Hold216To place a call on Exclusive Hold:216To retrieve a call from Exclusive Hold:216Broker’s Hold217To place a call on Broker’s Hold:217Call Park217To park a call on this extension:217To retrieve a call parked at the originating exten...218To park a call at another extension:218To retrieve a transfered call park:218Call Pickup219Extension Group Pickup219To use Extension Group Pickup - All Calls:219To use Extension Group Pickup - External Calls:219To use Specified Group Pickup:220Extension Direct Pickup220To use Extension Direct Pickup:220Trunk Group Pickup221To use Trunk Group Pickup:221Trunk Direct Pickup221To use Trunk Direct Pickup:221Call Transfer222Supervised Transfer222To supervise the transfer of a call to another ext...222To supervise the transfer of a call to an outside ...222Unsupervised Transfer223To transfer a call to another extension without su...223To transfer a call to an outside number without su...223Camping a Call Onto a Busy Extension223To camp a call onto a busy extension:223Camp-On (Call Waiting)224To set Automatic Camp-on:225To set Manual Camp-on:225To answer a Camp-on (Call Waiting) signal:225Conference Calls226Three-Party Conferencing226To establish a three-party conference call:226Eight-Party Conferencing226To establish an eight-party conference call from t...227To establish an eight-party conference call from y...227Do-Not-Disturb228To set DND for your own extension:228To cancel DND for your own extension:228To set DND for another extension:228To cancel DND for another extension:228DP to DTMF Signal Conversion229To switch from DP to DTMF dialing:229Flash230Hot Line230To immediately connect to a pre-assigned extension...230Intercom Calling231To make a call using Intercom Calling:231Last Number Redial232To automatically redial the last number dialed:232Message Waiting / Callback232To leave a message waiting indication:233To answer a message waiting indication (callback):...233To cancel a Callback Message:233Onhook Dialing234To use onhook dialing:234Offhook Signaling234After receiving an offhook signal during a call:234Offhook Voice Announce235To make an OHVA :235To transfer a call using OHVA:235Paging236To make a page:236Meet-Me Answer237To answer a page using Meet-Me Answer:237Reset Call237To use Reset Call to dial another extension (after...237Speed Dialing238Personal Speed Dial238To assign PSD numbers:238To dial a PSD number by entering the speed dial bi...239To delete a PSD number:239System Speed Dial240To assign SSD numbers:240To dial an SSD number by entering the speed dial b...240To delete an SSD number:241Speed Dial Linking241To link multiple SSD numbers to a PSD bin:241To use a PSD that links multiple SSDs:242To manually link speed dials together:242Timed Reminder Call242To set the Timed Reminder Call feature:243To cancel the Timed Reminder Call feature:243Trunk Access243Direct Trunk Access244To use Direct Trunk Access:244MCO Trunk Access244To seize an idle trunk:244Trunk Queuing245To set Trunk Queuing:245To respond to the Trunk Callback alert tone:246Walking TRS Class of Service246To use a Walking Class of Service code:246Chapter 7. SLT Features249Account Codes251Non-Verified Account Codes251Verified Account Codes251Non-Verified Account Codes251To enter an account code before making a call:251Verified Account Codes252To make an outside call that requires an account c...252Attendant Group Calls253To call an attendant group:253Busy Override254To set Extension Busy Override:254Callback Request255To set a Callback Request:255To respond to the callback request:255Call Forwarding255Call Forwarding-All Calls256To set Call Forwarding-All Calls:256To cancel Call Forwarding-All Calls:256Call Forwarding - Busy256To set Call Forwarding - Busy:257To cancel Call Forwarding - Busy:257Call Forwarding - No Answer257To set Call Forwarding - No Answer:257To cancel Call Forwarding - No Answer:258Call Forwarding and Do-Not-Disturb258To cancel Call Forwarding and DND:258Call Hold259System Hold259To place a call on System Hold:259To retrieve a call placed on System Hold:259To retrieve a held call on a specific trunk:260Floating Hold (Retrieve Only)260To retrieve a call from Floating Hold:260Exclusive Hold261To place a call on Exclusive Hold:261To retrieve a call from Exclusive Hold:261Broker’s Hold261To place a call on Broker’s Hold:261Call Park262To park a call on this extension:262To retrieve a call parked at the originating exten...262To park a call at another extension:262To retrieve a transfered call park:263Call Pickup263Extension Group Pickup263To use Extension Group Pickup - All Calls:264To use Extension Group Pickup - External Calls:264To use Specified Group Pickup:264Extension Direct Pickup264To use Extension Direct Pickup:265Trunk Group Pickup265To use Trunk Group Pickup:265Trunk Direct Pickup266To use Trunk Direct Pickup:266Call Transfer266Supervised Transfer266To supervise the transfer of a call to another ext...266To supervise the transfer of a call to an outside ...267Unsupervised Transfer267To transfer a call to another extension without su...267To transfer a call to an outside number without su...267Camping a Call Onto a Busy Extension268To camp a call onto a busy extension:268Camp-On (Call Waiting)268To use Automatic Camp-on:269To use Manual Camp-on:269To answer a Camp-on (Call Waiting) signal:269Conference Calls270Three-Party Conferencing270To establish a Three-party Conference Call:270Eight-Party Conferencing271To establish an Eight-party Conference Call from t...271To establish an Eight-party Conference Call from y...271Do-Not-Disturb (DND)272To set DND for your own extension:272To cancel DND for your own extension:272To set DND for another extension:273To cancel DND for another extension:273Flash Send274To send a flash on a CO line:274Hot Line274To immediately connect to a pre-assigned extension...274Intercom Calling275To make a call using Intercom Calling:275Last Number Redial276To automatically redial the last number dialed:276Offhook Signaling276After receiving an offhook signal during a call:276Offhook Voice Announce278To make an OHVA :278Message Waiting / Callback278To leave a message waiting indication:279To answer a message waiting indication (Callback):...279To cancel a Callback Message:279Paging280To make a page:280Meet-Me Answer280To answer a page using Meet-Me Answer:280Reset Call281To use Reset Call to dial another extension (after...281Speed Dialing281Personal Speed Dial282To assign PSD numbers:282To dial a PSD number by entering the speed dial bi...282To delete a PSD number:282System Speed Dial283To assign SSD numbers:283To dial an SSD number by entering the speed dial b...283To delete an SSD number:283Speed Dial Linking284To use a PSD that links multiple SSDs:284Timed Reminder Call285To set the Timed Reminder Call feature:285To cancel the Timed Reminder Call feature:285Trunk Access286Direct Trunk Access286To use Direct Trunk Access:286MCO Trunk Access286To seize an idle trunk:287Trunk Queuing288To set Trunk Queuing:288To respond to the Trunk Callback alert tone:288Walking TRS Class of Service289To use a Walking Class of Service code:289Appendix A. ARS and TRS Operation291Introduction291Detailed Description292TRS Features292TRS Class Features292Outgoing Dialed Digit Maximum292Dialing Restriction During Inbound Calls292TRS Override on SSD Dialing292Star (*) and Pound (#) Dialing Restriction292TRS Level for Non-ARS Routing292Dialing Analysis292Leading Digits Table293Analyze Digits Table293ARS/TRS Features293TRS Class Features293TRS Class - ARS Routing293TRS Level293ARS Level294Queuing Point294Dialing Analysis294Leading Digits Table294Analyze Digits Table294Time List Table295Route List Table295Route Table295Digit Modify Table295TRS Configuration and Operation295TRS Programming/Operation Overview296Example TRS Configuration298Situation298Implementation299ARS Configuration and Operation306ARS/TRS Programming/Operation Overview306Example ARS Configuration309Situation309Implementation313Size: 2.62 MBPages: 334Language: EnglishOpen manual
