DELL XPS 600 User Manual

46

Solving Problems

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.dell.com | support.dell.com

A program is designed for an earlier Windows operating system

A solid blue screen appears

Other software problems

R

UN

 

THE

  P

ROGRAM

  C

OMPATIBILITY

  W

IZARD

—

The Program Compatibility Wizard configures a program so that it runs in an environment similar to 
non-Windows XP operating system environments.

1

Click the Start button, point to All Programs

→ Accessories, and then click Program Compatibility 

Wizard.

2

In the welcome screen, click Next.

3

Follow the instructions on the screen.

T

URN

 

THE

 

COMPUTER

 

OFF

—

If you are unable to get a response by pressing a key on your keyboard or 

moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer 
turns off. Then restart your computer. 

C

HECK

 

THE

 

SOFTWARE

 

DOCUMENTATION

 

OR

 

CONTACT

 

THE

 

SOFTWARE

 

MANUFACTURER

 

FOR

 

TROUBLESHOOTING

 

INFORMATION

—

• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See 

the software documentation for information.

• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.

B

ACK

 

UP

 

YOUR

 

FILES

 

IMMEDIATELY

U

SE

 

A

 

VIRUS

-

SCANNING

 

PROGRAM

 

TO

 

CHECK

 

THE

 

HARD

 

DRIVE

,  

FLOPPY

 

DISKS

,  

OR

  C D

S

S

AVE

 

AND

 

CLOSE

 

ANY

 

OPEN

 

FILES

 

OR

 

PROGRAMS

 

AND

 

SHUT

 

DOWN

 

YOUR

 

COMPUTER

 

THROUGH

 

THE

 

S

TART

 

MENU