AT&T 1070 User Manual

92

Troubleshooting

My caller ID features are 
not working properly 
(1070 and 1080 only). 

The system does not 
receive caller ID or 
the system does not 
display caller ID during 
call waiting (1070 and 
1080 only).

•  Make sure you subscribe to caller ID with call 

waiting features services provided by the local 
telephone company. 

•  The caller may not be calling from an area that 

supports caller ID.

•  Both you and the caller’s telephone companies 

must use equipment that are compatible with 
caller ID service.

•  If your phone is currently in use and a new call 

comes in, you must press the [ ] to see the 
new call. This procedure allows you to see call 
waiting caller ID and caller ID from other lines 
on the phone. 

•  Make sure the telephone line cords were 

provided with the telephone.

•  If you subscribe to DSL service you need to 

have a DSL splitter installed. See 

information for DSL users section on page 6 in 
this manual.

•  Caller ID is a subscription service. You must 

subscribe to this service from your local 
telephone company for this feature to work on 
your telephone.

•  The caller may not be calling from an area that 

supports caller ID.

•  Both you and the caller’s telephone companies 

must use equipment that are compatible with 
caller ID service.

•  Make sure the area codes are set correctly on 

the telephone (page 42).

•  Reset the phone. See 

electronic equipment on the next page.

COVM line indicator re-
mains on (1070 and 1080 
only).

•  Make sure you have reviewed all messages on 

that line.

•  You may have received a false signal from the 

central office. To clear, see 

COVM reset section 

on the 1080 or 1070 user’s manual.